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T-Mobile Porting Department Customer FAQ

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What is T-Mobile Porting Department's Phone Number?

The question we are asked most often is about how to talk to T-Mobile Porting Department customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel the porting process after it has been initiated?

Yes, you can cancel the porting process after it has been initiated. If you have changed your mind or wish to remain with your current...
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Porting Process

What is porting?

Porting refers to the process of transferring your existing phone number from one mobile service provider to another. It enables customers...
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How long does the porting process take?

The porting process typically takes 1 to 3 business days to complete. However, the actual duration depends on several factors, including...
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What information do I need to provide to port my number to T-Mobile?

To successfully port your number to T-Mobile, certain information must be provided. You'll need to furnish your current phone number,...
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Can I port my number if I am still under contract with my current provider?

Yes, you can port your number to T-Mobile even if you are still under contract with your current provider. T-Mobile offers contract...
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Will I experience any service downtime during the porting process?

During the porting process at T-Mobile, you may experience minimal service downtime. However, T-Mobile strives to minimize any interruption...
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What happens if my port request is rejected?

If your port request is rejected by T-Mobile's Porting Department, don't worry, there are several possible reasons for this. Firstly,...
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Can I port multiple numbers at once?

Yes, you can port multiple numbers at once with T-Mobile. Our Porting Department allows you to seamlessly transfer multiple phone numbers...
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Can I port a number from a different country to T-Mobile?

Yes, you can port a number from a different country to T-Mobile. We understand the importance of keeping your existing number, even...
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Is there a fee for porting my number to T-Mobile?

No, there are no fees for porting your number to T-Mobile. T-Mobile does not charge any fee when you transfer your current phone number...
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Can I cancel the porting process after it has been initiated?

Yes, you can cancel the porting process after it has been initiated. If you have changed your mind or wish to remain with your current...
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Data Transfer

Will all my contacts and saved voicemails transfer over during porting?

Yes, during the porting process, T-Mobile ensures that all your contacts and saved voicemails are transferred to your new device or...
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