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Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
The issue in GetHuman-bethlesl's own words
I called over the weekend - Saturday - and made a partial payment arrangement, with the agreed upon understanding I would make that payment on Dec *, ****, when my Social Security check is direct deposited. The agent I spoke with gave me the name, his name, as Kayne. But this evening I get another email from your bank. This is very disheartening, when I have made an arrangement, doing the best I can. I will stand by that arrangement as recorded by your agent, Kayne. Please acknowledge the effort I am making. That effort IS an effort for me and it gets ignored, even though agreed to, as if I made no effort at all. - Beth Leslie
This is the best I can do and I’m putting them ahead of other responsibilities. But it hardly seems worth the effort because I feel they say, ok, that’s good, and then ignore my effort and send these emails as if I never contacted them at all.
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