Hello* I started a paid SurveyMonkey survey. At some point it stopped, and the followin...

GetHuman-eplawgro's customer service issue with SurveyMonkey from September 2018

10 views
 | 
215 similar
 | 
0 following
Help with my SurveyMonkey issue
First: share to improve GetHuman-eplawgro's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eplawgro's next move: call SurveyMonkey.
The best way to get your problem resolved is to tap the button below to start calling SurveyMonkey. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-eplawgro's own words
Hello* I started a paid SurveyMonkey survey. At some point it stopped, and the following message appeared. What options do I have?**"Canceled, Problems with Survey*An Audience Project Specialist will contact you within one business day to address this issue.**Your project has been paused due to a high abandonment rate. Some of the common reasons include:**Your survey takes more than ** minutes to complete.*Your survey is too complex (e.g. includes long matrix questions, has faulty skip logic).*Your survey does not clearly explain the questions and*or content.*Your survey received ** completed responses before it was canceled. We will help you resolve this issue..."**Please help with this issue at your earliest convenience. It would be great if someone calls me at ***-***-**** since this is urgent. Thank you in advance.
GetHuman-eplawgro did not yet indicate what SurveyMonkey should do to make this right.
I have an issue with SurveyMonkey too
How GetHuman-eplawgro fixed the problem
We are waiting for GetHuman-eplawgro to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SurveyMonkey's attention and get better help faster. Tap below to get started.
Having SurveyMonkey issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would SurveyMonkey email you?
This email address isn't valid
Follow this issue
See how GetHuman-eplawgro fixes it.
This email address isn't valid

SurveyMonkey

Customer service issue
Reported by GetHuman-eplawgro
Sep 21st, 2018 - 6 mons ago
I have an issue with SurveyMonkey too
Not resolved
Seen by 10 customers so far
Similar issue to 215 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-eplawgro started working on this issue
Sep 21st, 2018 4:39pm