Hi,**My name and contact information*Priscilla V. Loanzon, EdD, RN, CHSE*Director of Si...

GetHuman1031245's customer service issue with SurveyMonkey from August 2018

24 views | 162 similar | 0 following
Help with my SurveyMonkey issue
GetHuman1031245's next move: talk to SurveyMonkey again when they open.
SurveyMonkey's call center is closed now. We will send GetHuman1031245 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1031245's own words
Hi,**My name and contact information*Priscilla V. Loanzon, EdD, RN, CHSE*Director of Simulation Education*Center for Advanced Medical Simulation (CAMS)*Suite * G - ***Mount Sinai West- Mount Sinai St. Luke’s Hospitals***** Tenth Avenue*New York, NY ******Office: ***-***-********-***-*****E-mail Address: *****@***.com**I would like to follow up an unresolved*unattended transaction renewing our Survey Monkey Advantage Plan. Despite many attempts to contact Kerry Schenck*Product Specialist ***.***.****, Kerry had not gotten back to us. It's over a month now since Dione Edwards, Mount Sinai Accounts Payable Expediter, had completed all the requirements to renew our account:*Invoice ******** PO ******* paid and mailed today, SLR check ******* $***.**, the remit address is ***** Collections Center Drive, Chicago, IL, *****-***** *Please expedite this urgent request. Thank you for your immediate attention to this urgent request.

GetHuman1031245 did not yet indicate what SurveyMonkey should do to make this right.

How GetHuman1031245 fixed the problem

We are waiting for GetHuman1031245 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SurveyMonkey's attention and get better help faster. Tap below to get started.
Having SurveyMonkey issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1031245 fixes it.
This email address isn't valid

SurveyMonkey

Customer service issue
Reported by GetHuman1031245
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 162 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman1031245 started working on this issue
Aug 24th, 2018 1:55pm
GetHuman1031245 shared this issue with others over email
Aug 24th, 2018 2:04pm
GetHuman1031245 indicated the issue is not fixed yet.
Aug 24th, 2018 2:58pm
GetHuman1031245 indicated the issue is not fixed yet.
Aug 24th, 2018 2:58pm
GetHuman1031245 indicated the issue is not fixed yet.
Aug 24th, 2018 2:59pm