My name is Steve Hutchinson and I called yesterday and spoke with a young lady about th...
GetHuman1639799's customer service issue with Super 8 from November 2018
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The issue in GetHuman1639799's own words
My name is Steve Hutchinson and I called yesterday and spoke with a young lady about the super * in Springdale Ohio. They charged my card for extra night without my fiance or my permission. The customer service rep called the hotel and they hung up on her, the people at the hotel are claiming booking.com made this charge which they did not. The card used was in my fiance's name which is Lauren Ann Bauer and she used a PNC debit card. The hotel has stolen $**.** from us and we have very little money to start with so little money in fact we had to sleep in our car last night due to the hotel doing this to us. We are begging you for your help on this matter please. The charge was made on November **th, **** (Saturday) we asked if it was a charge they said no it's a hold by the bank , the bank rightfully denied this and we asked if we could stay and was told no we had to vacate unless we wanted to pay the money again. please help us with this matter. you may contact me at my email address *******@***.com or may call my cell phone @ ***-***-**** Thanks.*Steve Hutchinson
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