Alledged Owner of the Hotel Spoke to me Very Disrespectfully and Rude and told me that...

GetHuman971082's customer service issue with Suburban Extended Stay Hotel from August 2018

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The issue in GetHuman971082's own words
Alledged Owner of the Hotel Spoke to me Very Disrespectfully and Rude and told me that He didn't care about my Mother Dieing. I was there visiting for approximately * weeks to visit my Mother whom is in stage * Cancer and Now on Hospice. The first Day I had issues with my room.. Roache's Room not cleaned at all first week and they came the first day and sprayed the Kitchen area. I didn't make too much fuss about it and was pretty much satisfied with my room other than that. The Day of my Departure I called for a Lyft. Staff was Pleasant and Helpful. I stepped Outside with my Wheelchair and lit a Cigarette anxiously looking for my Ride. I stopped because of pain from recent surgery. I have Never Stood in the Door way Smoking, and as I am aware of the Policy of the ** feet away. I apologize and apparently was not moving fast enough for the two Gentleman coming in. They went in and One comes back out and Spoke to me Very Rudely about "Hanging Out" in front of His Hotel Smoking. I appoligized while trying to move and explaining that I never do this and jad So may things on my mind with trying to catch a flight and my Mother's I'llness...I was't thinking. He stated that He didn't Care Nothing about My Mother and that I needed to quit Hanging out in front of his Hotel and No I couldn't Rent a Room. I then informed him that I was Leaving after spending almost $***.**. There and He didn't have to talk to me like that. He told me that He could talk to me any wau he wanted to. I asked his Name and Business Card. He Refused and the mainance man and Receptionist came out with my luggage. Helping me get into my Lyft. I started having a Panic attact and was very Stressed out on the Way I was treated. Altho I realize that I was wrong for Standing was uncalled for for him to be So Rude and Disrespectful to me in front of others as Well. I also feel that because I am of African American Culture that he felt more Comfortable Speaking to me because of whatever his experience's. I had an exteremlly Long Flight Yesterday Disabled and Alone ** yrs old Woman with Mobility Issues. I spent my Money to stay there and treated the staff with Dignity and Respect when things weren't up to par for me during my Stay with the Cockroaches and No Room Cleaning as Well as my request for another Room. I was at **** Busbee Prkwy *****. In Kennesaw Georgia. I really hate to feel like I was being discriminated because of my being a Black Woman but that is How I felt and it Took me over **mins to stop Crying to catch my Breath. My Name is Kimberly Valdez. My Phone number is ***-***-****. I live in Orange County California. Thank You. I would like to Speak to Someone Concerning this Matter Please. I'm Very Disappointed.

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Suburban Extended Stay Hotel

Customer service issue
Reported by GetHuman971082
Aug 9th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 112 others
0 customers following this


GetHuman971082 started working on this issue
Aug 9th, 2018 3:25pm