I've received mail and email asking me to complete a survey about our recent Forester p...
GetHuman-panunse's customer service issue with Subaru from September 2019
Help with my Subaru issue
First: share to improve GetHuman-panunse's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-panunse may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-panunse's own words
I've received mail and email asking me to complete a survey about our recent Forester purchase.**I replied to this survey a few days ago. I had more concerns about the survey instrument itself than about the Subaru dealer. **A standard *-point scale for a survey is typically: Poor, Fair, Good, Very Good, Excellent (or Exceptional). This survey used: Poor, Not defined, Very Good, Not defined, Exceptional. I can only surmise that this unusual scale was used to bias results and gain dealers favorable assessments. ("**% of Customers rated XYZ Subaru Very Good or better.") I found this to be deceitful, reflecting poorly on Subaru.*I provided this same feedback in the survey itself, but I'm doubtful that it will be sent on to someone who might care.
GetHuman-panunse did not yet indicate what Subaru should do to make this right.
I have an issue with Subaru too
How GetHuman-panunse fixed the problem
We are waiting for GetHuman-panunse to fix the problem and share the solution with the rest of us customers.
Please help with my Subaru issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Subaru's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.