Subaru Customer Service Issues

As a Franciscan employee, I was promised a $2,[redacted].00 discount by Castle Subaru in an email to all employees. Despite this, I did not receive the discount. I tried to resolve this with Mark Sattler and later with the sales manager, John, but didn't receive a response. During the purchase, I gave the finance manager a $4,[redacted].00 check as a down payment, which was to be cashed on November 14. However, I was wrongly accused of insufficient funds, causing panic. After confirming adequate funds, I was informed that the check was lost and asked for another one. This has been a distressing ordeal. I request the promised discount to be applied to my down payment and a revised check of $1,[redacted].00 issued. Despite the ordeal, I still value my car and wish for a resolution to this situation without further complications.

I am seeking assistance regarding my [redacted] Impreza. I have faced continuous disappointment since purchasing this vehicle. The car recently reached [redacted],[redacted] kilometers when the check engine light illuminated, signaling a potential issue with the CVT transmission. The dealership informed me that fixing this problem would cost $[redacted], after charging me $[redacted] for the diagnosis. I have always maintained my car at the Subaru dealership and never experienced transmission problems previously. Despite my concerns, the dealership directed me to contact SOA for warranty assistance, as they claimed their hands are tied. This situation has caused me significant distress, especially as a parent to a 16-month-old child. I urge for the car to be covered under warranty, as it seems unfair for the transmission issue to arise right after the warranty expires without warning. The safety of my family is paramount, and I cannot risk the car breaking down unexpectedly.

I am experiencing an issue with the navigation, radio, and phone screen on my [redacted] Outback with VIN XJ[redacted]. The screen went dark suddenly yesterday. I recall Frederick Myers having a [redacted] model with similar problems that you replaced with my current vehicle. I contacted the local dealer, who is aware of this problem, and they need to order a new unit, which will take around 2 weeks. However, I will be in North Carolina at Johnson Subaru starting from March 1st until mid-March. I kindly request that a replacement unit be sent to Johnson Subaru in Cary, NC, where I can have it installed on Monday, March 4th. I will also require a loaner car during this repair. Please contact me to confirm the arrangement, and I will reach out to the dealer to confirm. You can reach me on my cell at [redacted]. Regards, Fred Myers.

I purchased a [redacted] Subaru Forester on December 31, [redacted], from Intl. Subaru of Merrillville, IN. I live in Illinois. The temporary plates expired on February 14, [redacted]. Subaru sent me plates on February 28, [redacted], but the registration sticker was missing, sent late via FedEx. Joe, the manager, has been unavailable to help with the issue. Andy MacNamara blamed me for 'losing' the registration, speaking to me and my wife rudely. He accused us of misplacing it. I want to file a formal complaint against him and have it documented in his employment file. I will post a negative review on Yelp, the dealership's Facebook page, and other platforms to express my dissatisfaction with their service. Andy's disrespectful behavior and lack of concern were unacceptable. He provided no solution and showed no empathy. For further communication, please reach me at my home phone: [redacted].

Two weeks ago, I purchased a [redacted] Subaru Impreza at Island Subaru in Staten Island, NY. My main requirement was to buy a Certified vehicle, which I specifically searched for on the Island Subaru website. However, at the time of signing the paperwork at the end of the purchase, the dealer unexpectedly revealed that the car was not actually Certified, despite being listed as such online. To add to the frustration, there was a steep $[redacted].00 "Dealer Prep" fee, significantly higher than what we have experienced with other Subaru dealers in the past. When questioning the manager about this, we were met with rudeness and unprofessionalism. The manager even refused to provide his full name when requested. This whole experience at Island Subaru left us extremely dissatisfied. We hope that the management can address these issues promptly and resolve the situation. Thank you.

Yesterday, I experienced a transmission issue and a close call with another vehicle due to a stall. Despite previously mentioning the problem to my local dealership, their advice was to push down hard on the gas pedal, which didn't resolve the issue. In a different city without a Subaru dealership, when attempting to get my car checked, I faced delays and uncertainty about a loaner vehicle. After a frustrating interaction where I was left without a solution and feeling unsafe, I had to decline their assistance and arrange for someone else to handle the car. The lack of prompt and helpful customer service was disappointing, especially considering the safety features that initially drew me to the Subaru. I am disappointed with the handling of the situation and the overall experience.

I visited Delaney Subaru to check out a [redacted] Forester. The salesman, Jesse, assisted me, and he was knowledgeable about the vehicle. I intended to trade in my [redacted] Crosstrek, which is in excellent condition. The manager offered me $12,[redacted] for the trade-in and suggested a $5,[redacted] down payment, which I couldn't afford as a working woman. I was only able to do $1,[redacted]. Unfortunately, the manager couldn't reach a deal and suggested a blue demo Forester instead of the white one I wanted with a moonroof. I didn't see Jesse again, as the manager informed me. I still owe on my financed car with Subaru, although my credit score is excellent. They didn't even check my credit report, and it seemed like they weren't willing to assist me. I usually speak highly of Subaru, but my experience may change now. Thank you.

On February 13, [redacted], I bought a used [redacted] Subaru XV Crosstrek Limited from Honda in Rochester, MN. I had Honda install a remote start when I purchased it, which was included in the vehicle's price. When I bought the car, I contacted Subaru of Rochester, MN to inquire about the previous owner's 30,[redacted]-mile check-up, and they confirmed it was not done. So, I scheduled the car for a 30,[redacted]-mile check-up and a recall repair for a spring in the engine on April 10, [redacted]. AJ, the service technician, assisted me and recommended new tires, which were installed by April 11, [redacted]. However, upon picking up the car, I noticed the remote start was no longer working. AJ mentioned that since Subaru did not install it, they couldn't assist. My concern is if I bring a car in good condition for maintenance and recall work, shouldn't the service center return it in the same condition? I expect the remote start to work, and I don't want to pay to have it fixed elsewhere. Kindly provide a solution to ensure the remote start works on my Subaru.

Almost a year ago, we purchased a WRX Subaru from Sierra Subaru in Monrovia, CA. Today, the car broke down, and my grandson repeatedly called Sierra Subaru for assistance but was directed to different extensions and left messages with no response. This was our first time seeking help from the dealership since buying the car, and I am appalled by the lack of attention he received. Eventually, he contacted Timmons Subaru in Long Beach, who promptly took care of the situation. It's unfortunate that we didn't buy the vehicle from them initially.

I have a [redacted] Subaru Impreza and encountered a strong fuel smell inside after filling my gas tank in late December. Despite a service visit that initially resolved the issue, it recurred about two months later, becoming unbearable. Despite spending $[redacted] for service in Plattsburgh, NY, the problem remains. The persistent smell makes driving uncomfortable and permeates my garage and house. Even after the recent service visit, the fuel smell persists, making me suspicious of the provided solution. This ongoing issue is concerning, especially considering the car's relatively low mileage of 65,[redacted]. I've noticed similar complaints online, furthering my frustration. I seek assistance in resolving this persistent and worrisome problem.

I brought my [redacted] Subaru Impreza to Mastro Subaru in Sanford, FL for a recall service, and they advised that my catalytic converter needed replacement, which was covered under warranty with only 70,[redacted] miles. After picking up my car, I noticed new noises coming from the middle to front end. Upon questioning the staff, I was met with rude treatment, with the service manager stating they couldn't rebuild my entire car. I later discovered at Subaru in Daytona, FL that the heat shield had been completely removed during the catalytic converter replacement, causing the new noises and posing a potential safety risk. Mastro Subaru failed to inform me about this removal or offer a replacement, leaving me with a costly $[redacted]+ repair bill and unanswered questions about the missing part. I believe I should have been notified before any parts were permanently removed from my car and given the option to inspect or replace them. The lack of communication and potential safety hazard have left me feeling frustrated and unsupported in this situation.

I took my car to Mastro Subaru in Sanford, FL, where they replaced the catalytic converter. However, they failed to put back my heatshield, leading to a new rattling noise. Despite my calls, they were unhelpful. I decided to visit Daytona Subaru, who informed me about the missing heatshield causing the noise. It will cost over $[redacted] to replace. This is not acceptable as I was never informed about the removal. The safety risk is concerning, considering the possibility of fire hazards in my area. Mastro's negligence is evident in not notifying me about the removed part. I should not be held accountable for replacing it when it was Mastro's oversight to reinstall it after removal during their service.

My daughter visited All American Subaru in Old Bridge, NJ today with a pre-approved car loan and the option to pay the full amount with a credit card for a [redacted] Forester. Unfortunately, she had to leave without the car as they were uncooperative. Even though she has a higher credit score than me, they didn't bother to check it. The salesperson, Vladimir, was unhelpful and impolite. Additionally, the finance employee solely cited company policy and refused to assist her in completing the purchase on the spot. This experience has raised doubts for me about the customer service at Subaru dealerships. I had intended to visit for a new Subaru this weekend, but now I'm reconsidering my plans.

On June 1st, I took my [redacted] Subaru Impreza to a transmission specialist who informed me that the transmission was faulty. Following their advice, I took it back to the car dealer where I bought it and contacted Subaru of America. I spoke with Aaron, who provided me with Document #1-[redacted]8. Initially, he seemed promising about full coverage from Subaru. However, on June 5th, the dealer informed me that Subaru would only cover 50% of the $[redacted] repair cost. When I contacted Aaron again, his tone was less accommodating, stating that was their final offer. I have been a loyal Subaru customer for years, but this experience has left me deeply disappointed. The transmission specialist explained that the CVT system is known for issues just after the [redacted],[redacted]-mile warranty mark. Despite my efforts to appeal to Aaron with this information, Subaru's assistance remains limited. I feel like a small voice against a large corporation, but I am determined to share my negative experience with others and caution those considering purchasing a Subaru. I, for one, will not be buying from them again.

Dear Concerned Reader, We bought a [redacted] Subaru WRX from Roper Subaru, now Fletcher Subaru, in Joplin MO. In April [redacted], the car broke down on the highway. We had it towed back and switched the battery due to a dead battery in another car, replacing it later. Fletcher Subaru sent a tow truck and provided a loner. They indicated the car threw a rod, wanting to investigate for $1,[redacted], expecting warranty to cover it. However, after examination, they claimed it was not under warranty and quoted $11,[redacted] for repairs, blaming RPM issues. Our mechanic disagreed, suggesting improper assembly or a defect. We strongly believe it should be covered as it was unforeseeable. Best regards, J.

I am dissatisfied with my [redacted] Subaru Legacy, my first non-Toyota in nearly 28 years. Previously owning Subarus without issues, I am now facing troubles with my passenger window and CD player. The window frequently fails to close, while the CD player stops audiobooks after 15 minutes, an issue my dealer says is common. These problems are disappointing, especially during our lengthy car trips where we rely on audiobooks. With 5,[redacted] miles left on my warranty, I want to ensure the window issue is logged in case a replacement switch is needed. This experience has left me disillusioned with Subaru and considering a return to Toyota purchases.

I am having trouble obtaining the technical specifications for the USB charging ports in my Subaru. Particularly, I am interested in the USB-C port specifications to ensure they meet high-quality standards. It is crucial to use proper hardware to prevent damage to devices. I am seeking information on the factory-installed USB ports in the [redacted] Ascent model. Any assistance in acquiring this information would be greatly appreciated.

We own a [redacted] Subaru Outback. As the weather became warmer, we began opening the windows and sunroof, only to encounter a sulfur or rotten egg smell at times when driving at 45mph or 80mph, particularly when merging onto the highway. Our dealer had the car for three days, checked codes and checked for any issues, but they could not detect the smell when driving. Despite experiencing headaches from the odor, the dealer could not find any codes or problems. This is our third Subaru, and we have not encountered such issues before. We plan to visit another dealer as Wakefield Subaru stated they could not assist without any codes or problems found. The smell persists even with the windows closed. We have tried reaching out via email but have not received any response. We hope to find a solution as the smell is causing discomfort and headaches.

I have a [redacted] Subaru Impreza and bought a new roof rack last year. I've used it without issue until recently. While loading my kayaks onto the mounted kayak racks, the Subaru rear crossbars collapsed, damaging my roof. One of the crossbars snapped off, causing my kayak to slide off. Although my kayak only sustained minimal damage, my roof, rear crossbar, and rack are in bad shape. The dealership claims it was not a defect in the equipment and won't cover it under warranty, suggesting I file an insurance claim instead. However, I'm certain it's a defect as you can see where the rear crossbar broke apart. It's made of thin plastic and supports a 150lb weight limit, yet it broke with only a 49lb kayak on it. This experience has made me reconsider buying anything with the Subaru brand in the future.

Dear Sir or Madam, I am Stanimir Ivanov, the owner of a Subaru B9. I am reaching out regarding the Euro Standard document. I purchased my vehicle in Europe and primarily drive it in Bulgaria. I have contacted the Bulgarian Subaru representative to obtain a Euro Standard document to qualify for reduced taxes in Bulgaria. They informed me that since my car was manufactured in the USA, only the American producer can provide this document. I kindly request your assistance in acquiring the Euro Standard Document for my vehicle. I am willing to provide any necessary information to facilitate the process. Your help in this matter would be greatly appreciated. I eagerly await your response. Warm regards, Stanimir Ivanov