Problems with new payment recieved

GetHuman-vimmapar's Refund For A Charge issue with Stripe from April 2019

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The issue in GetHuman-vimmapar's own words
Hello,* I recived the below message from you**Hi Valentine,**Our systems recently identified charges that appear to be unauthorized by the cardholder, meaning that the owner of the credit or debit card did not consent to these payments. This unfortunately means that we will no longer be able to accept payments for booking.com*share-lgvway.**Refunds will be issued in *–* business days, although they may take longer to appear on the cardholder's statement. Please refer to your dashboard for a list of the charges to be refunded***.**We're sorry that we won't be able to offer you service going forward, but our restrictions here are firm. If you believe that we've made a mistake, we'd like to remedy the situation as quickly as possible. To help us effectively revisit your account, please complete the following form:**https:**dashboard.stripe.com*verifications*credit*card**Once you've completed the verification, we'll revisit your account and follow up with you.**Best,*Stripe**----------------------------*The problem is that it is asking for verification with a credit card details.*However the credit card is in the name of a company while Am the administrator of this account. *So my question is Do I need to enter my personal debit card details or the one registered to my strip account
Or can someone call me back on ***********
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Stripe

Refund For A Charge issue
Reported by GetHuman-vimmapar
Apr 15th, 2019 - 2 years ago
Fixed
Seen by 91 customers so far
Similar issue to 1527 others
0 customers following this
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Timeline

GetHuman-vimmapar started working on this issue
Apr 15th, 2019 9:43am
GetHuman-vimmapar indicated the issue is not fixed yet.
Apr 16th, 2019 7:12am
GetHuman-vimmapar indicated the issue is not fixed yet.
Apr 16th, 2019 10:13pm
GetHuman-vimmapar confirmed the issue is fixed. Hooray!
Apr 16th, 2019 10:41pm