A credit card payment was disputed by the cardholder's bank. The cardholder's name was...

GetHuman716129's customer service issue with Stripe from May 2018

Help with my Stripe issue
The issue in GetHuman716129's own words
A credit card payment was disputed by the cardholder's bank. The cardholder's name was not the same as the name of the person who booked the service. If the customer used a stolen credit card -- this was not my fault. But, Stripe has deducted funds from my account anyway. How do I get the funds back? Stripe says the customer's bank has all the decision making power in this issue and the bank decided against me.
GetHuman716129 did not yet indicate what Stripe should do to make this right.
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Stripe

Customer service issue
Reported by GetHuman716129
May 24th, 2018 - 6 mons ago
I have an issue with Stripe too
Fixed
Seen by 13 customers so far
Similar issue to 468 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman716129 started working on this issue
May 24th 11:05pm
GetHuman716129 shared this issue with friends on Facebook
May 24th 11:06pm
GetHuman716129 shared this issue with friends on Facebook
May 24th 11:12pm
GetHuman716129 indicated the issue is not fixed yet.
May 25th 12:36am
GetHuman716129 indicated the issue is not fixed yet.
May 25th 12:37am
GetHuman716129 indicated the issue is not fixed yet.
May 26th 12:41am
GetHuman716129 indicated the issue is not fixed yet.
May 28th 3:45am