Straight Talk Customer Service Issues

I recently refilled my service with Straight Talk. During this process, I requested assistance from a representative to separate my account from my ex-boyfriend, William Combs. The representative assured me that I was removed from his account and helped me set up my own. However, after a few days, my ex-boyfriend encountered issues with his account and called customer service. Subsequently, my service was cancelled, and now I am unable to use my phone or access my Samsung account. Any help would be greatly appreciated.

I lost my SIM card a few weeks ago. I visited the Glo office for a replacement. I had my affidavit with a court stamp, my NIN as ID, a passport, and paid [redacted] for the process. They gave me a form to fill with all my details. During registration, my face didn't match initially, but they confirmed I was the owner. I've used this SIM for years until it was stolen. Now, after getting a new SIM last week, it's still not working. I returned to the office and had to re-register, but the SIM is still inactive. This line is crucial to me.

I am having trouble accessing the Straight Talk login page to get my account number for a transfer. I've been unable to fix my voicemail issue since September [redacted], despite spending many hours with customer service. Now, when I try to login, I keep getting SSL connection error messages, specifically "SSL connection failed" and "The proxy failed to connect to the web server, SSL connection failed." The error suggests trying again in a few minutes, but I've been unsuccessful. This issue is hindering my ability to transfer my phone number to a new provider by today, June 2, [redacted]. I need immediate assistance on how to retrieve my Straight Talk account number to complete the transfer promptly.

I am having difficulty making calls from my phone. When I try to dial out, it immediately ends the call. I can receive calls without any issue. I've spent several hours online with representatives trying to resolve this problem. The agents have been kind and patient. Despite the thorough efforts, the last agent was unable to fix the problem and escalated it to the next level. Unfortunately, the call got disconnected while waiting. I hope to continue where we left off without having to repeat the whole process. The automated system was unable to successfully resolve my issue of being unable to make outgoing calls. This is crucial for me as my husband, who has Parkinson's, and I rely on the phone for assistance. I don't have extended periods to wait on hold. Please address this issue promptly for both our phones. Thank you, Babs J.

I experienced issues trying to activate the hotspot on my phone. Initially, I was asked to reset my network settings, causing me to lose all data connections. Despite explaining my unlocked AT&T phone, they insisted I needed a Verizon-compatible SIM. After the switch, I had no service and struggled to reach customer support. Finally, my original SIM was reinstated, but I had to manually configure an APN for my phone to work. However, my service abruptly stopped working, prompting a message to refill my plan despite recently paying for the $55 unlimited option. The situation has left me frustrated and feeling mistreated. I seek assistance to resolve this matter promptly without having to engage in lengthy explanations with more customer service representatives. Your help in restoring my phone service is greatly appreciated. Thank you, Christopher S.

My phone has been continuously activated and then deactivated by the service provider. I made the payment on June 7th, and after it worked for only two days, it was deactivated. It took an additional two days to have it back on, but then, with the recommended SIM card, it was shut off after a day’s usage. I have been encountering this issue for about a month and a half now, and I would appreciate it if it gets resolved promptly. The SIM card in use is from AT&T, as it came with the phone, and the IMEI matches with Verizon, although the phone is unlocked. It's confusing why the AT&T SIM card was activated with a locked Verizon phone initially. It would be great if the customer service representatives could align on the resolution process to avoid these interruptions. My contact details are: phone number - [redacted], IMEI - [redacted][redacted], SIM number - [redacted][redacted].

Last week, my husband switched from Verizon to Straight Talk, but he's facing issues with service activation. We were promised it would be active on the same day within 3 hours. After five days of seeking help and troubleshooting, my number got sent to Verizon, which has now blocked my calls as they don't have an account for me. Despite us being on separate plans, Verizon confirmed his number is suspended until July 11. He needs a temporary number for work travel. Now, both of us are without service. Surprisingly, even my Straight Talk account is blocked, though my plan is current for the next 45 days.

I am experiencing issues setting up a new phone line. I am seeking guidance to assist us with this process. I have a phone that requires additional airtime. I would prefer a phone number with a [redacted] area code. I am uncertain whether to use the new SIM card I received or the old one. Furthermore, I aim to link this line with my existing account alongside my primary phone. I am interested in the $55 plan, which includes Unlimited data with 10GB of hotspot, to be renewed monthly.

Hello, my name is Jason L. I urgently need help with reconnecting my StraightTalk service. Due to losing my job during the Covid-19 pandemic, I depend on my phone for job searching and selling items online to support my family. I have exhausted my funds and unemployment benefits, so I kindly request reconnecting my service for just one month to continue my job search. Thank you in advance for any assistance you can provide.

For over a year, I've been having issues with my Straight Talk home unit. Even after receiving a replacement and multiple escalations, the problems persist. I have spent countless hours on the phone with supervisors promising replacements that never arrive. Each week brings new issues: calls not going through, getting disconnected, or voicemails not working. I've had the old unit for 8 years without any problems, but the new one has never functioned properly. Despite paying for monthly service and the unit itself, I keep receiving excuses instead of solutions. It's been almost a year, and I'm fed up with empty promises and poor service. I'm considering reaching out to news stations to share my experience so others are aware of the problems with the Straight Talk home unit.

I've reached out to Straight Talk customer service multiple times for help with my phone issue. Despite refilling my service plan for next month, I am unable to make outgoing calls. We have tried troubleshooting steps, but I keep getting disconnected while waiting for technical support, and there are no call-backs. All I need is to be able to use my phone without any disruptions.

I am frustrated with my StraightTalk phone as it is not connecting to their Verizon-based mobile data services. Despite paying twice, I had no data for two weeks. Now, I am without call or text services as well. I have tried various apps and tutorials, and sought help from others, but nothing has worked. I feel helpless and disappointed with the situation and am considering lodging a formal complaint.

Dear Customer Service, I recently contacted your team regarding my phone with the number [redacted] that stopped working. After a conversation with your representatives, it was agreed that a new phone would be sent to me due to the short period of ownership. I was supposed to receive a shipping label electronically to return the faulty phone, but I encountered issues printing it. Despite my attempts and a recent resend of the label, the problem persists. Furthermore, the Straight Talk service in my area has become unreliable since Verizon's coverage ended, prompting other Straight Talk users to switch directly to Verizon. I am seeking your assistance in providing a printed shipping label to return the phone. Once the replacement phone is received, I will reassess my service options. Kindly send the printed shipping label to me at the address below: Philip Bowers [redacted] S Tartar St. Miller, MO [redacted] Thank you for your attention to this matter.

I need to make a payment for the telephone number [redacted]. When I call, they keep transferring me to an expert who wants me to provide my credit card information to enroll in a service I am not interested in. How can I pay to reactivate my girlfriend's phone in Anchorage, Alaska? The main concern is making the necessary payment promptly. Thank you, Andrea.

I purchased a $55 plan at Walmart that was recommended to me by an employee. However, after entering my device information, I received an error message stating, “This device is in an invalid status and is not eligible for this transaction.” I am currently unable to make any phone calls to resolve this issue, which is affecting my ability to use my device for work as a DoorDash driver. This situation is putting my livelihood at risk, and I urgently need assistance to rectify this problem.

I recently switched phone numbers to a different service provider at the beginning of this month, August. I notified customer service through email about this change. Today, I received an email indicating that my payment has been processed for this month. I no longer wish to continue with Straight Talk service and do not want to make the monthly payment. I am requesting that my service be discontinued as my number is now active with another provider. The contact number provided is [redacted]. According to the automated response, this number is not associated with a Straight Talk account anymore. Therefore, I should not be receiving bills from Straight Talk. Kindly cancel the scheduled payment.

I departed the US in early June and have not utilized your services since then. However, your company continues to charge my credit card. How can I prevent this from occurring? The most recent refill was on May 11th, and I received the receipt via email. Following that, I did not receive further receipts. Despite not refilling, my credit card company alerted me to charges for June, July, and August. As I have been in Japan since May, the card activity in the US was flagged as suspicious. Please refund me for these three months as I did not use your services and did not wish to refill after May. Kindly review my account and advise on the process for the refund. My number is [redacted]. I plan to use your services again upon my return to the US. Thank you for your assistance.

I have been a Straight Talk customer for many years. Recently, I bought a Samsung Galaxy S10e from a different source and a Straight Talk SIM card. I'm looking to transfer my number from my old Samsung Galaxy S7 to the new phone. After several attempts, a kind lady helped me set up the phone for calls. The issue is my APN setting is for AT&T but Verizon works best in my hometown of Gillett, and I'm struggling to get service. My old phone was set for Verizon. Can someone assist me in changing the setting to Verizon so I can use my phone at home? My details are as follows: Carolyn S., phone number [redacted], SIM card number [redacted] [redacted]. Thank you in advance for your help. I am almost 77 years old and rely on my cell as my only phone.

I recently visited Walmart to purchase a phone card. Upon returning home, I tried multiple times to activate the card in my phone without success. I realized I had purchased the wrong card as it seemed someone had placed it in the incorrect location on the rack. When I returned to Walmart with the card, they were unwilling to assist me, resulting in a loss of $33.30. I plan to speak to the manager tomorrow to resolve this issue. I had to borrow $40 from my mother to purchase the correct card. I work at McDonald's on Thursdays and Fridays, only earning a limited income, so losing this money is significant to me. I hope to get this matter resolved at Walmart.

I previously contacted you regarding an issue at Walmart where I purchased the wrong phone card due to misplacement. Upon realizing the mistake at home, I returned to Walmart only to find no resolution. They charged me $33.30 erroneously. I responded to your inquiry this morning, suggesting resolution by refunding the $33.30 or offering a year's supply of refill cards. Please rectify this error by returning the $33.30 or providing the requested refill cards. Kindly address this matter promptly. Thank you.