Straight Talk Customer Service Issues

I bought an iPhone 6 in Dubai a year ago, and it was working perfectly until I reset it 10 days ago to give it to my wife, who uses a different SIM card. After the reset, I encountered an error message stating the SIM is invalid due to activation policy restrictions. Apple suggested reaching out to STRAIGHT TALK as the iPhone was originally from your stock. The phone details are as follows: Serial number FFPXFGT8HYFK, IMEI [redacted][redacted], and Model MQ422LL/A. Please assist me in unlocking it. Thank you. - M. Camarlinghi

Since December 19, I have been trying to receive the phone I ordered. Despite them claiming my charge was canceled, my credit card confirms a charge of $[redacted].44 with no refund issued. I have contacted them three times and am at my wit's end. My current phone is malfunctioning, and I urgently need a replacement. I am exhausted from being bounced around between different agents. Assistance would be greatly appreciated!

I placed a phone order on December 19, and despite speaking to numerous agents, I have not received any resolution. The charge for $[redacted].44 was allegedly denied, but my credit card company confirmed the charge. I am frustrated with the lack of progress and want to receive my new phone. One agent suggested disputing the charge, but I prefer to avoid that option unless necessary. On December 23, an agent mentioned they would send the phone overnight, but this has not occurred. I would appreciate it if someone could investigate this matter promptly. Thank you.

My husband bought a cell phone at Walmart on December 15, [redacted]. He transferred his number, [redacted], from Simple Mobile to Straight Talk Wireless and purchased a $45 plan. However, on January 2, [redacted], the phone was deactivated in the afternoon, even though it was active in the morning. When checking the online account, the phone number [redacted] was shown as gone. We are confused as to why this happened and urgently need to reactivate the service. The $45 plan should still be valid until mid-January [redacted]. Since this number is crucial for my husband's business, it is essential to retain it. We also plan to upgrade his phone and transfer the service. Despite setting up automatic recurring payments at Walmart, it seems like the activation issue was not resolved. Assistance in reactivating the phone with the same number and ensuring the service transfers smoothly would be greatly appreciated.

My phone was stolen on Christmas. I contacted Straight Talk to report it, then bought a new phone. When I called them to reactivate, they said it needed 3 days to be removed from the blacklist. After waiting, I called only to be told I needed to wait three more days due to an error from a previous call. Now after waiting again and calling, they claim no record of my previous calls and that I need to wait three more days. Every time I ask for a supervisor, I get transferred and then disconnected. I rely on my phone for work and have been without income since the day after Christmas. I suggested getting a new number, but was informed it will also take 3 more days. I'm frustrated as I have followed all instructions, but the issue remains unresolved.

I'm having trouble redeeming my rewards points for the $45 plan. When I attempt to do so through the app on my phone, it gives me an "invalid credit card" error even though I'm trying to use my points for payment. I then tried on the website via my computer and encountered a different error, still preventing me from redeeming my points. After calling customer support, I was advised to restart my phone and make a call, but it did not resolve the issue. The same happened during the chat support, where I was told to restart my phone again, with no change in my account. I urgently need to access this plan as my funds are limited. Despite having 5,[redacted] points, I am unable to add the plan. Can you assist me in resolving this issue promptly?

I have experienced this issue three times now where my ex-girlfriend was able to contact the customer service and have my phone deactivated and my number changed. Despite adding extra security measures like changing my email security questions and pin, the same situation occurred again. Last time, personal information was given out by a representative without proper verification. As a single widowed father of three relying on my phone for job opportunities, this disruption is unacceptable. I urgently request a supervisor to address how this breach happened again. My number is [redacted] ending in [redacted]. Please take immediate action to resolve this ongoing problem.

I recently bought the Galaxy A50 about a month ago. Yesterday, I encountered an issue where I couldn't connect to the internet. The message "No Network Connection" appeared in the top left corner, rendering my phone useless for calls, texts, or any online activity. I spent 2-3 hours on the phone with three customer service agents without resolving the problem. I rely on this phone for emergencies as I commute [redacted] miles daily for work. I urgently need assistance to fix this problem. If the issue isn't resolved today, I kindly request Straight Talk to provide me with a new phone. Name: Dana E. Phone: [redacted] Work email: [redacted] (available until 5:00 PM) IMEI: [redacted][redacted] SIM: [redacted][redacted] If I don't receive a response by 5 PM, I'll use someone else's phone to call tonight. Thank you, Dana.

I switched my phone service to a new device this afternoon, but encountered issues with the SIM card transfer. Currently, my service is disrupted as I was speaking to customer service on the old phone which got disconnected. Despite the new phone being connected to Verizon, I seem to have Straight Talk internet. I would appreciate it if you could assist in connecting my service promptly. The SIM card is now in the new phone, and the old one has been disconnected. At the moment, I only have internet on the new phone. Please, reconnect my service at your earliest convenience. My contact number is [redacted]. Thank you for your help. - Tessa J.

Dear Straight Talk Team, I attempted several times to inquire about the iPhone SIM lock at the Walmart in Medford, Oregon. Regrettably, I was unable to obtain this information from the staff on-site, leaving me with uncertainties. Hence, I reach out to you for clarification. During the Black Friday sale, I purchased two iPhone 6s intended as Christmas gifts for my sisters in Germany. The salesperson assured me that the iPhones would function in Germany. However, I discovered later that the devices are SIM locked, hindering their use with other carriers besides Straight Talk, which is unavailable in Germany. As a result, I cannot utilize the standard 12-month unlocking policy. I am inquiring whether it is feasible to remove the SIM lock from the iPhones by Straight Talk to enable them for usage. Alternatively, could they be unlocked for a fee? Should these options not be viable, the only recourse would be returning the iPhones to Walmart. Thank you for your cooperation! Best regards, C. Kaestel

I recently bought a Vtech phone online with the serial number [redacted] for my 91-year-old father. The phone includes a corded base, an additional handset, and a panic button that can be worn around his neck. Unfortunately, the panic button is not connecting properly to the charger cradle, preventing us from registering it with the phone, rendering the panic button useless. Since the model is discontinued, we are unable to find any technical support from Vtech. We are eager to either resolve this issue or find a similar replacement. My name is Shirley, and you can reach me at [redacted] or email me at [redacted]

I received my new phone on Monday but it's not working yet. My number transfer is in progress. I can continue using my old phone until the transfer is done. Once the process is complete, the old phone will stop working. If transferring from another Straight Talk phone, it could take a few minutes to 24 hours. If transferring from a different company, it may take up to 2 business days. Landline transfers might take longer. My current phone will work during this process.

Hi there, my name is Atef from Dubai, UAE. I fell victim to a scam involving someone posing as a sales manager at Fry's Electronics in California, USA. The person, claiming to be Kate Bella Throne, convinced me to order 10 iPhone units and pay in advance. Despite multiple requests, I was asked to pay the full amount before receiving the items. I sent a total of $[redacted] to a bitcoin wallet she provided. The supposed delivery company demanded an additional $[redacted] to release the goods from Saudi Arabia customs. As the situation unfolded, it became clear it was a scam. I want to report this individual and warn others about the fraudulent activities.

My husband, Jeff, received a $30 plan as a gift but encountered an issue when trying to refill his phone. Last summer, Straight Talk resolved a similar problem, ensuring the plan would work on his device. I, Trisha, am using a Safelink phone with poor signal quality. Despite our long history and significant spending with Straight Talk, we face difficulties. I've been a loyal Straight Talk customer for over a decade but due to becoming ill and disabled, I face financial challenges. Jeff lost his job and insurance a year ago due to illness, leaving us in a low-income situation. His mother kindly gifted him a phone and service for job interviews. Unfortunately, the $30 card doesn't work, and after speaking to a Straight Talk representative who advised getting a refund at Wal-Mart for a $35 card, we hit a roadblock. Wal-Mart refused the refund, leaving us feeling like we've lost the $30 plus tax. The fine print on the card states it's not compatible with smartphones or BYOP devices. His mother, who purchased the cards, wasn't prompted to choose the correct ones. We are unable to regularly travel to Wal-Mart due to distance and financial constraints, making it challenging to resolve the issue. Can you please help us resolve this situation and honor the gifted card? Thank you.

For the past two months, I've experienced continual issues with the service. It all started back in November when my SSI payment came in on the 31st instead of the usual first of the month. Despite buying my usual $45 card, the internet was excruciatingly slow throughout the whole month. It felt like I was being punished for making an early purchase. January has been the most frustrating month by far. It takes 15 to 20 minutes just to load a page, often claiming the web address doesn't exist, even for well-known sites like Google. I inquired last June about my location's connection quality and was assured it was fine, which clearly was a lie. The connection frequently shows me as offline, messes with my clock and calendar, and claims I'm in June [redacted], obstructing my access to Google entirely. These ongoing issues are incredibly annoying. A refund or a replacement phone would be greatly appreciated due to the persistent problems, or I may need to switch to a different provider altogether. Thank you.

I was unaware of the hotspot data limit on my $55 unlimited plan when my service was abruptly shut off without warning. I spent time troubleshooting my settings to no avail. Later, I received a text mentioning my excessive hotspot usage. People often do not read fine print, so receiving notice prior to suspension would have been helpful. My data usage was not exorbitant compared to the allotment on an unlimited plan. My purchase of 1GB for $5 didn't work either. I was disappointed as I needed data for a field trip. The lack of timely notification, wasted time troubleshooting, and inability to use essential apps like fb and messenger during the trip have left me frustrated. Reinstating my data is necessary, but I accept the loss of $5 and time. It is crucial for companies to notify customers before service suspension, something that was lacking in this instance, reflecting poorly on customer service and business practices.

I recently purchased a Motorola phone for my daughter, but encountered issues with setting it up. The customer service interactions I had were frustrating - the first person accused me of lying about the SIM card, and the chat representative suggested I was tampering with the phone. Furthermore, the phone is registered under someone else's name, causing call disruptions. The suggestion to remove features to resolve the issue seemed unreasonable, as I purchased the phone new from Walmart. If not resolved promptly, I will escalate this matter to the Better Business Bureau due to the lack of response from customer service.

I've been unable to send or receive multimedia messages on my phone. I called customer support yesterday, and they were supposed to help me fix this issue. However, after getting a new SIM card, I still cannot send multimedia messages or use any data. I was informed that it would reset at midnight, but even after restarting my phone several times, it's still not working. I'm not sure if it's the APN settings that are incorrect. All I want is for this problem to be resolved. I don't want to pay $55 a month for a service I cannot use. If necessary, I'm willing to switch to a different carrier as I cannot tolerate not being able to access what I'm paying for.

My service was unexpectedly deactivated without receiving any notification messages as described in the terms. Despite speaking with three representatives and being granted access to my account, the issue remains unsolved. This situation has left me feeling mistreated and concerned about my privacy. I believe that proper account validation procedures were not followed according to FCC regulations. I request the full seven days' notice to rectify this issue. Moreover, I was informed that text notifications were turned off without my consent, suggesting a breach of security. I deserve a call back without being disconnected, given my ten years of dedicated service and expenditures exceeding $[redacted] monthly. Please reach out to me promptly.

I usually buy a $35 phone card, but this time I got the $55 card with mobile hotspot access. When I try to use the hotspot, it prompts me to subscribe on myverizon.com. Even though I switched my phone to straight talk two years ago, the Verizon app on my phone seems to be causing this issue. Verizon confirmed they have no record of my phone number, and they agree I should be able to use the hotspot with straight talk. I attempted to reach tech support but got disconnected. When they called back, there was only silence on the line.