I've had my new Straight Talk mobile phone and new cell phone number since June...

GetHuman3179581's customer service issue with Straight Talk from July 2019

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The issue in GetHuman3179581's own words
I've had my new Straight Talk mobile phone and new cell phone number since June **, ****. I have no complaints about the cell phone* it works perfectly and is in perfect condition. My problem is with my 'new' cell phone number.**Ever since I got this 'new' number*service, I've had nothing but issues. From day two, I've been harassed by bill collectors and companies trying to get ahold of 'Bernard S.' I've had calls from individuals seeking out 'Bernard S.', and when I try to explain that this is a new cell phone account and 'Bernard S.' is not attached to it, the person*s on the other end become quite irate and accuse me of lying. I've also received calls from outside of the United States, all ringing in the wee hours of the morning.**It seems 'Bernard S.' has quite the reputation and unfortunately, I'm having to deal with the ripple effects of his decision making. This has been incredibly inconvenient for me. Either my sleeping hours are disturbed or I have to turn my phone off to escape these disruptions -- which I'm not going to do, because I have children. One of which is in Marines and stationed overseas. Then during the day, I'm afraid to answer the phone, because bill collectors are after 'Bernard S.' -- if I answer the phone, then I have to take away from my time to explain that I'm not 'Bernard S.' and have no association with him. So, I miss calls that are meant for me -- beyond inconvenient. Another reason I cannot answer the phone, individuals seeking out 'Bernard S.', that refuse to believe me when I tell them that I have no association with 'Bernard S.' and promise them that I'm not hiding him.**It hasn't just been the calls and texts to 'Bernard S.' that have caused me distress, frustration, and inconvenience. I've been unable to associate the 'new' cell phone number to any of my own accounts, because the number is associated with 'Bernard S.' and his accounts. So, when I've called about my accounts, I'm met with, "Well, this isn't your phone number and we aren't able to help you with this account." When I've tried to explain that this is my 'new' two week old phone number, they've told that there's nothing they can do. When I've tried resolving this issue, I've been locked out of my own accounts.**I understand phone numbers are recycled and this is a possible risk. What I have a problem with is, for two weeks MY use of MY unlimited service plan that I paid for with MY money has been inconveniently hindered and taken over by playing an unknowing, unwitting assistant or secretary to 'Bernard S.' and his obvious irresponsibilities and bad choices.**I want Straight Talk to give me back the two weeks worth of service and personal time spent and lost having to deal with a very bad, recycled number. I didn't choose this number. It was given to me. And I've been the one paying for it ever since, with MY money and MY time.**I don't want to push buttons on a phone. I want to deal with a human. This isn't a mere 'button pushing' situation. This goes way beyond recorded prompts, messages, and button pushing.

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Straight Talk

Customer service issue
Reported by GetHuman3179581
Jul 1st, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 10130 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman3179581 started working on this issue
Jul 1st, 2019 10:18pm
GetHuman3179581 indicated the issue is not fixed yet.
Jul 2nd, 2019 2:35am