My phone was stolen and I asked for a rep to call me back but I didn't receive a call b...

GetHuman637073's customer service issue with Straight Talk from April 2018

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The issue in GetHuman637073's own words
My phone was stolen and I asked for a rep to call me back but I didn't receive a call back and I have been trying to get a hold of someone for * weeks and calling you get put on hold for a long time and I don't have that kind of patience with sitting on hold for a three or four hour wait anymore and If I'm going to be treated like that I want the money back for the phone and the two or three months of my service with the company because I have been nothing but a good and respectful client and if you want to help me then I will just ask for a new phone too be shipped to me at no cost to me and it be ready to go but I have been waiting for three weeks and I have lost all my time because it will be out of time on the,**th of May and I know I won't get the time back because it is not your fault or problem
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Straight Talk

Customer service issue
Reported by GetHuman637073
Apr 28th, 2018 - a yr ago
I have an issue with Straight Talk too
Not resolved
Seen by 3 customers so far
Similar issue to 13022 others
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Timeline
GetHuman637073 started working on this issue
Apr 28th, 2018 12:29pm
GetHuman637073 indicated the issue is not fixed yet.
May 2nd, 2018 8:16am