StockX Customer FAQ

I'm sorry for any misunderstanding, but we are unable to provide direct phone support or a customer service number. All inquiries should be submitted through the Support Page on the StockX website or sent via email to support@stockx.com. This ensures your concerns are documented, tracked and addressed effectively by our team.

Unfortunately, StockX doesn't offer returns, exchanges, or refunds. Once a sale is complete, it is final. StockX is a live marketplace where the prices are determined by supply and demand, and due to this, they can't offer traditional return and refund policies. If your shoes do not fit, it’s recommended to sell them back on the platform to recoup your money and then purchase the appropriate size.

We're sorry to hear that! Unfortunately, once an order is placed on StockX, it cannot be modified, which includes changes to the delivery address. Our process and policies require us to maintain a high level of security and validation to prevent fraud. We suggest to cancel your order, if it's still possible, and place a new order with the correct shipping address. If the order has already been processed for delivery, you'll need to reach out to the courier for potential address change options. The ability to change the shipping address may vary depending on the courier's policy. We apologize for any inconvenience caused.

Yes, once your bid is accepted on StockX, the transaction is binding; both the buyer and the seller are committed to the transaction. The seller will ship the sneakers to StockX. Our team at StockX will then authenticate the sneakers to ensure they're as described and in the condition you expect. If everything checks out, we will authorize the payment to the seller and the sneakers will be shipped to you. You can track the progress of your purchase from your StockX account.

We're sorry to hear about your issue. At StockX, if a seller does not ship in a timely manner, the sale may be cancelled and you will receive a full refund. The refund typically takes 3-5 business days and will automatically go back to the original form of payment. Please check your account activities to keep track of the transaction status. If there are still issues, it will be resolved by our customer service team promptly.