StockX Customer FAQ

If your barcode is not scanning correctly, try entering the product details manually. You can usually find the item information, including the name and model number, on the product itself or in your purchase receipt. Make sure to double-check the accuracy of the details before submitting your listing. If you continue to experience issues, consider reviewing the listing guidelines or troubleshooting steps available on the platform.

To track your StockX sneaker order, you typically need your confirmation number. If you don't have it, check your email for any order updates from StockX, as they usually provide tracking information there. Alternatively, you can log into your StockX account and view your order history for tracking details.

If you're not receiving the verification code, please check your spam or junk folders to ensure it's not being filtered there. Also, verify that your email and phone number are correctly registered. Sometimes, network issues can cause delays with code delivery. If the problem persists, there may be an issue with your email provider or phone carrier. Make sure you have a stable internet connection and that your email account is functioning properly.

StockX does not accept returns for items purchased in the wrong size. To ensure a proper fit, it's important to check the sizing information provided on the product page before making your purchase. If you receive an item that is defective or not as described, you may be eligible for a return based on StockX's policies.

If your order shows as delivered but you have not received it, please double-check the delivery location and any possible secure drop-off areas. Consider checking with neighbors or anyone else in your household to see if they received it on your behalf. Sometimes packages can be marked as delivered shortly before they actually arrive. If it's still unaccounted for, it may be necessary to check with the carrier for more details on the delivery.