Hello. I am a long time, loyal Step * customer and have always enjoyed your products. T...

GetHuman-reganpat's customer service issue with Step2.com from December 2018

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The issue in GetHuman-reganpat's own words
Hello. I am a long time, loyal Step * customer and have always enjoyed your products. This time is a little different. I ordered my children the Step * Thomas the Train Coaster for Christmas and was SO excited to recieve it knowing how happy they would be Christmas morning when it came time to open. I am very upset to know that this specific product is not at all what I was expecting. Brand new, out of the box and the holes are already worn so we could not snap the bottom (legs) into place making the ramp impossible to use. On top of that, we did not even receive the small plastic bolts that hold the wheels together so the train isn't even functional. My kids were so excited when we started to put the item together but were VERY disappointed when we couldn't (as was I). I am emailing to see what I can do to get this malfunctioned gift replaced. **Thank You,*Regan

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Step2.com

Customer service issue
Reported by GetHuman-reganpat
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 11 others
0 customers following this

Timeline

GetHuman-reganpat started working on this issue
Dec 26th, 2018 7:56pm

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