After getting my new headphones I didn't bother getting the Steelseries software, but I...

GetHuman-jankysw's customer service issue with SteelSeries from May 2020

Help with my SteelSeries issue
First: share to improve GetHuman-jankysw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jankysw may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-jankysw's own words
After getting my new headphones I didn't bother getting the Steelseries software, but I eventually decided to. Then I ran into a problem, it wouldn't let me download the firmware update because it said it wasn't connected even though it was, so after trying a few different things I gave up. But it continued to badger me to update the "critical firmware". So I caved in and tried everything I could, eventually I got it only when I ran it as administrator and used a different USB cable. So I started downloading the critical firmware update. I went to go do some things and came back and it said "an error had occurred" and that I needed to reconnect my device. But it wouldn't let me reconnect. Then I thought that I would just have to go a bit longer without a firmware update. But now my headphones won't turn on... at all. I will be very disappointed if I paid $*** for headphones that break due to installing the company's firmware. Any help is appreciated, thank you in advance.

GetHuman-jankysw did not yet indicate what SteelSeries should do to make this right.

How GetHuman-jankysw fixed the problem

We are waiting for GetHuman-jankysw to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SteelSeries's attention and get better help faster. Tap below to get started.
Having SteelSeries issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SteelSeries

Customer service issue
Reported by GetHuman-jankysw
May 1st, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 194 others
0 customers following this

Timeline

GetHuman-jankysw started working on this issue
May 1st, 2020 6:02pm