SteelSeries Customer Service Issues

I received the Arctis 3 Bluetooth headphone from my aunt who purchased it on Amazon in Atlanta last month. She brought it to me here in Indonesia. I have been using the headphones without any issues until yesterday. While I was listening to music as usual, the headphones suddenly turned off when I removed them momentarily. I suspect there may be a problem with the cables or components inside. Strangely, this issue only affects the Bluetooth connection; the sound quality remains unaffected. Whenever I try to adjust the ear cups, the Bluetooth disconnects. Also, I noticed that the headphones don't seem to charge correctly as the red light doesn't turn on when plugged in. Can I make a warranty claim for this?

My girlfriend bought me a Siberia [redacted] headset on Amazon for our anniversary. I've followed all the setup instructions, made sure everything is in the right place, but it's only been a week and the chat function isn't working. I keep getting an error message in party chats saying the microphone can't be found, even though it's connected properly. It's frustrating as it works intermittently - sometimes for an hour, then stops. I can hear chat audio, then suddenly I can't. It's disappointing that a $[redacted] headset is already malfunctioning. I need help figuring out how my girlfriend can get a refund and return this headset, as this situation is unacceptable.

I have been using my SteelSeries Arctis 7 headset for approximately 2 months now. Recently, I encountered an issue where the USB connection stopped functioning with the headset. When plugged into my PS4, it shows as connected, but I cannot hear any audio, rendering the headset useless wirelessly. I attempted to reset the headset by holding the reset button for 20 seconds and re-pairing the USB, which temporarily resolved the problem. Unfortunately, upon restarting my PS4, the headset malfunctioned again. I am hoping to receive either a replacement unit or an emailed solution to address this recurring issue. Thank you for your assistance and time. - Matthew.

I bought my Apex M800 keyboard approximately 2 years ago and had no issues until recently. Despite keeping the SSE3 updated, I've encountered numerous problems with it dimly lighting up but not registering any key inputs. Even after trying various troubleshooting steps like unplugging, reinstalling software, and restarting repeatedly, the keyboard remains unresponsive. It's frustrating that Steel Series lacks adequate customer support for such issues. A chat window on their website proved to be unhelpful, with an employee rushing me and not addressing my concerns fully. This experience has led me to decide not to purchase any more Steel Series products in the future. It's disappointing that a company in this day and age provides such poor customer service, making it hard for loyal customers like me to continue supporting them.

Regarding Ticket [redacted] I would like to address the issues I encountered with your agent, RUSS B: 1. He did not check the previous case and the country it was opened in. 2. Despite me informing him that I purchased the unit while traveling, he assumed my location based on where the case was opened. 3. He instructed me to damage the left earcup without considering my location, which I followed and provided photo evidence. 4. After verifying, he issued an RMA code. 5. When I inquired about shipping to Siem Reap, Cambodia, he changed the value to USD0.01, closed the ticket, and blocked me from further communication. I urgently require a resolution to this matter. Your agent overlooked standard procedures, and I should not be held responsible. Your product is expensive, yet the service is unacceptable. I demand a replacement for the item. I followed your agent's instructions, and I expect a timely solution without leaving me with a damaged product.

While trying to update my headset, I mistakenly selected Arctis Pro Wireless instead of my Arctis 7s. This caused my Arctis 7 headset to turn off completely and it won't power back on, even after attempting a hard reset on the left earcup. When I plug the headset into my PC, it continuously connects and disconnects, briefly showing up as Arctis Pro in the USB devices list. How can I revert the firmware back to Arctis 7 and resolve this issue? I recently purchased this headset and I am unsure of what steps to take next. Any assistance would be greatly appreciated.

Hello! I'm Devon. I recently purchased Minecraft: Pocket Edition on my 2nd gen iPad running iOS 9.3.5. Unfortunately, I find the touch screen controls challenging as I'm more accustomed to console/PC gaming. I was excited to discover your Nimbus controller at BestBuy. However, after fully charging it, turning it on, and connecting it to my iPad via Bluetooth, I encountered an issue. Even though the controller showed as "Connected" in my iPad settings, it does not function at all in Minecraft. I am seeking assistance to resolve this problem. Thank you for any help you can provide!

I have been using the Turtle Beach Elite Pro with TAC bundle since September of last year. During this time, I have experienced issues with the supporting plate of the headset cracking and breaking easily. As this is concerning, I am hesitant about purchasing another one of your high-end products. I have wider temples, so durability is important to me. Can you confirm if this is a common issue with your headsets? Additionally, I am curious about the build of the SteelSeries product range; is it truly made of full metal? While I appreciate the excellent sound quality of my Elite Pro, longevity is my main priority. I am looking to make a purchase today if I can ensure it's a wise investment. Please reach out to me via email at [redacted] or on my mobile phone at (+44) [redacted]9. Thank you in advance.

Hello, I recently received the Arctis Pro Wireless headset as a Christmas gift from my father. I have successfully set up the headset, but I am experiencing an issue with the microphone. Although I can hear audio through the headset, the microphone is not working. I have ensured that the "Arctis Pro Wireless Game" is set as the main default device for audio and the "Arctis Pro Wireless Chat" is selected as the main communication device and the main recording device in the settings. Despite all these adjustments, the microphone remains non-functional. I have searched extensively online for a solution to this problem without success. The frustration is mounting, and I am considering returning or exchanging the headset. Even though the mic indicator lights up red, indicating it is on, there is no sound detection. I have even attempted to reinstall the wireless game chat driver, but the issue persists. I am reaching out for assistance as I would be disappointed to part ways with this high-quality headset.

The base station is connected only via USB. I am experiencing random beeping when connected to my PC and Bluetooth. The microphone mute button on the back of the left ear cup moves back and forth, causing the microphone to act strangely. Adjusting the button slightly can easily trigger the issue. The microphone on this headset is quiet but more sensitive compared to previous SteelSeries headsets. Adjusting settings in Windows and Discord is necessary to optimize the microphone volume. I find the Chatmix function confusing. When set to default audio and communications devices, adjusting the priority towards gaming increases chat volume and decreases media volume, which seems counterintuitive. While using PC audio and Bluetooth together works well for listening, taking a phone call overrides PC audio and microphone access. I would prefer the option to toggle between transmitting to both or just one at a time.

I am a big fan of SteelSeries headphones and have been using them for years. Recently, I bought 2 SteelSeries 7H headphones from Amazon. Unfortunately, the headphone jack with 3 bands (2 for audio and 1 for the microphone) is not compatible with my amplifier receiver, which only accepts audio and not microphone, causing it to not fully insert. I am looking for an adapter that can convert the 3-band jack to a 2-band jack. I previously used older SteelSeries models with 3 jacks (2 for audio and 1 for the microphone), but had issues with audio cutting out and volume control. I have searched all the local stores without success in finding this adapter. Your help would be greatly appreciated. Thank you.

I have been a loyal user of SteelSeries headphones for many years. Recently, I purchased two SteelSeries 7H headphones from Amazon. However, I encountered an issue with the headphone jack having three bands - two for audio and one for the microphone, which is not compatible with my amplifier receiver. I am in need of an adapter that can convert the 3-band jack to a 2-band jack to resolve this issue. I have tried using adapters with previous models of SteelSeries headphones, but experienced audio cutting out and issues with volume control. Despite searching at various stores in my area, I have been unable to find this specific adapter. Any assistance you could provide would be greatly appreciated.

Upon receiving my second main cable for the Arctis Pro Headset, I was disappointed to find a loose wire inside, just like the first one from Best Buy. I recently ordered a new one from your website, and the problem persists - I can't hear anything from my left earbud. It's frustrating to have spent $[redacted] on what feels like a paperweight. The sound quality is excellent, at least in the side that works. If functional cables are not available, I would appreciate guidance on how to proceed to either get a refund or explore other options. I see there is a wireless version of this headset; perhaps that could be a solution since the cables I've received do not function properly.

Hello, I'm seeking assistance with activating DTS X 2.0 on my Arctis Pro Wireless headset. I've carefully set up the headset following the manual, and it's functioning perfectly. My audio output is connected via an optical cable from my TV due to owning a PS4 Slim. Everything seems in order. I've turned on surround sound on the transmitter, but I'm unsure if there are additional steps to activate DTS X. I wonder if DTS X refers to the speaker configuration, and if the headset automatically generates this effect. Would appreciate clarification on this technical aspect, as I want to ensure I am maximizing the headset's capabilities. Although the sound quality is impressive, I'd like to confirm I am utilizing all features correctly. Thank you for your time in addressing my query.

I recently purchased a SteelSeries Arctis 7 from Amazon and have encountered issues with the microphone setup. Despite following guides to adjust settings on my Windows 10 computer and Discord, the microphone is not picking up any audio. The wireless transmitter is connected to the headphones and I can hear sound, indicating that the pairing is successful. However, the mic's light is on but not functioning. I have Engine 3 software installed, but when attempting to link it with Discord, I receive a message prompting me to "Plug in a compatible SteelSeries device to use GameSense Features," even though the wireless transmitter is connected. I am unsure of how to resolve this problem.

I recently purchased a $[redacted] headset from SteelSeries. After encountering difficulties with the installation of the headset's software, I reached out to their chat support. Despite explaining my issue with installing the software on Windows 10, the agent's responses were unhelpful and defensive. Ultimately, I was left to find a solution on my own, which involved a fresh Windows install resulting in data loss. The lack of effective customer support left me frustrated and disappointed. The agent's dismissive attitude and failure to acknowledge my negative experience further escalated the situation. I expressed my dissatisfaction with the service and requested a resolution that included an apology and assurance of better support in the future. However, my concerns were disregarded, and my questions about the quality of their support went unanswered. The overall experience has left me questioning the company's commitment to customer satisfaction and loyalty. I am seeking an apology for the lack of assistance and disrespect shown during my interaction with their support team.

I purchased the SteelSeries Rival [redacted] mouse on Amazon on July 2, [redacted]. Unfortunately, the anti-slip pads started to detach shortly due to a material defect. According to comments on the product page, SteelSeries is aware of this issue and has provided affected customers with free replacement side parts. I'd like to request these replacement parts also. However, I'm struggling to find a way to contact SteelSeries. That's why I'm reaching out to you. You are now connected with Luka. Luka: Welcome to Amazon Tech Support Chat, I'm Luka, and I'm here to help you. I: Hello Luka, here's my issue once again. I: Hello, I purchased the SteelSeries Rival [redacted] mouse on Amazon on July 2, [redacted]. Unfortunately, the anti-slip pads started to detach shortly due to a material defect. As I found out from the product comments today, SteelSeries is aware of this material defect and affected customers received free replacement side parts. I would also like to request these. However, I'm struggling to find a way to contact SteelSeries. That's why I'm reaching out to you. Luka: Alright. Luka: As you're aware, Amazon is unable to provide replacement parts. Only the manufacturer can do that. I have already found the support page for SteelSeries. I: Yes, I have also checked, but I cannot find a way to contact them. Even under RMA or Warranty and refund sections, there are only explanations but no contact information. I: [link to SteelSeries support page] Luka: Alright. Unfortunately, there's no phone number available either. The only option I can offer is to arrange for a replacement shipment. You can return the old item for a new one. I: Thank you. I will continue trying to contact SteelSeries, and if I can't, I will get back to you and consider your offer. Luka: Okay, understood. Luka: If contacting the manufacturer doesn't provide a solution for you within 2 business days, please reach out to us again. I: Okay, thank you. Goodbye.

I am experiencing issues with my Arctis Pro Wireless headset transmitter. When I connect it to my PS4 Pro, it initially recognizes the headset but then quickly disconnects, indicating no usable mic. Although I receive audio, the mic is nonfunctional. When attempting to connect the transmitter to my computer, it fails to connect, and this problem persists across multiple computers. While audio transmission works, I am unable to access settings through the latest SteelSeries software update. The transmitter is problematic, and I would like to request a replacement. If a replacement isn't feasible, I am willing to purchase a new wireless transmitter.

Hello, I recently purchased a SteelSeries Arctis 5 gaming headset which many people and reviews praised. I've been enjoying the comfort and mic quality, but I've noticed that the sound quality on both PC and PS4 is not as good as my previous RIG headset. This difference is causing me to think about returning the product. Some online reports confirm others have had similar audio quality issues. I extensively compared the audio of my old RIG headset to the Arctis 5, and I found the audio to be less crisp and slightly muffled, especially when multiple sounds are playing simultaneously. It can sound distorted, making it hard to distinguish sounds clearly. I tried troubleshooting by adjusting settings and installing drivers, to no avail. I'm unsure if it's a setup problem or a hardware issue with the headset or my devices. I'm seeking advice on whether this headset has noticeably worse audio quality compared to other SteelSeries models. I really want to like this headset, but the downgrade in sound quality is a deal-breaker for me.

My SteelSeries Arctis 7 gaming headset has been experiencing issues with the wireless transmitter. The transmitter has ceased responding, and there is no light indicating connection to any devices. Today, it has completely stopped working. Previously, I encountered connectivity problems with my PS4, as the headset would intermittently disconnect. Despite attempting to reset both the headset and transmitter, the problem persists.