SteelSeries Customer Service Issues

I am experiencing issues with my SteelSeries Arctis 7 wireless gaming headset. The wireless transmitter is unresponsive, and there is no light indicator when connected to any devices. The problem fully occurred today, but I have been facing connectivity problems with my PS4 before, with the headset intermittently dropping in and out. I have attempted to reset the headset, but the issue persists.

I recently received the Steel Series Rival [redacted] as a gift. I have encountered issues with the right-click switch and the scroll wheel on both my Mac and Windows gaming PC. The right-click switch activates randomly without force, and the scroll wheel inputs as if pressed down when it's not. Additionally, the mouse sometimes holds clicks after being pressed once. Despite not using it in competitive games, I find it frustrating to navigate my computer. I have all the necessary items for a return (box, serial number). Please advise on how I can get it repaired or replaced.

Hello, I purchased the Prism XL RGB mouse pad, but upon receiving it, I noticed that the RGB light at the top was not functioning. I requested a replacement, but Steelseries replied with an automated message asking me to cover the return shipping costs from Australia in order to receive a refund. I would prefer a working product over a refund and find it unfair to have to pay for return shipping in this case. It's frustrating that despite receiving a faulty item, I am being asked to bear the cost of returning it, especially when it comes to international shipping. I hope Steelseries can address this issue promptly.

My experience with Steelseries support has been disappointing. I have been trying to initiate an RMA process for a faulty headset under warranty, but have faced challenges. Not only has their software been unreliable with my mouse and keyboard intermittently failing, but my attempts to contact them for the RMA request have been ignored for two weeks. I am seeking resolution and feel frustrated by the lack of response to the images and details I shared as requested. I am now looking to escalate this matter to corporate level to address the issues promptly.

My Arctis 7 headset suddenly stopped working. It won't connect, even with a USB connection, after upgrading the engine to 3.17.6. I tried resetting it with a pin on the ear pad and connecting it to the PC with USB and stereo plugs, but there is no sound at all, and it won't connect to the SteelSeries Engine. The mic only flashes a couple of times while recharging and then stops. I have been wearing them for over an hour and keep them plugged in while turned off. I have another USB to Micro USB cable, but I need instructions on how to use it. Also, the puck does not light up, and attempting to reconnect by holding the power button until it blinks and then pressing the puck button did not work. When I plugged in the micro to the headset, it still did not connect to the SteelSeries Engine.

I recently purchased new headphones and decided to install the Steelseries software for them. However, I encountered an issue when trying to download the firmware update as the software claimed my device wasn't connected, even though it was. After several attempts, I managed to successfully download the update by running the software as an administrator and using a different USB cable. While downloading the critical firmware update, an error occurred and I was prompted to reconnect my device, but was unable to do so. Now, my headphones are not turning on at all. I hope to find a solution as I don't want to have paid $[redacted] for headphones that stopped working due to a firmware update. Any assistance would be greatly appreciated.

Hello, I am interested in purchasing a pair of good headphones for playing online games. These headphones are primarily for me to use with an Xbox One X. I want to know what options I have based on the following criteria: - Good sound quality, as I may buy the Dolby Atmos for headphones license from you to enjoy games with those features, given the 2-year activation code offered. - Ability to mute the microphone. - Wireless capability, with the option to use them wired occasionally (if the battery runs out, for example). - It would be great if they were multiplatform, as I might give them to my son in the future, who plays on PC and PS4, and I don't want to limit that possibility. It seems challenging to find one manufacturer creating "super headphones" compatible with everything: PS4, Xbox, PC, Mac... even with a dongle in some cases. I understand Xbox has a unique wireless pairing system due to the lack of Bluetooth. It's a complex question, and I am not looking at the cost factor yet, as I know headphones with these features cannot be priced at €50... I wish they were, but they are not. I would appreciate it if you could advise me on headphones that meet my needs. Sincerely, S.O. [redacted].[redacted].[redacted]

I have an issue with my Steelseries Arctis Pro Wireless Headset, which I bought on Amazon less than a year ago. I've already contacted their customer support regarding my problem as the solutions provided by Amazon's customer support did not work. Yesterday, my left earpiece suddenly stopped producing sound without any interference or noise. I attempted to reset it by pressing the Bluetooth and volume buttons, but it was unsuccessful. I also tried to perform a Factory Reset, but noticed that there is no hole where the button should be (under the left earpiece's ear cushion) apart from the three screw holes. I suspect that the earpiece may be faulty, so if further attempts to resolve the issue are unsuccessful, I would like to request a refund for the original purchase price.

Questions about purchasing the SteelSeries Arctis 9X. - I would like to know if once I pair the headset with my Xbox One X, does turning on the headset also turn on the console? - I am considering buying a Dolby Atmos license for headphones to use on my Xbox, but I am unsure if this headset model is compatible with this enhancement technology that Dolby offers. - I noticed that the headset has a 3.5mm jack connection option, but I haven't found any information about the cable being sold separately. Is that correct?

I have ordered the Arctis Pro + GameDac. Can this model be used as a wireless headset? If not, I'd like to exchange it for the wireless version. Our current order is scheduled to arrive on 05/12/[redacted]. Please advise on the process for the exchange and if there are any discounts available for upgrading to the white wireless model. Moreover, is the wireless model considered an upgrade over the current one? Best regards, M.H. [redacted]

I recently bought a SteelSeries Apex Pro keyboard. After a week of use, I updated the firmware. However, the update failed at first, causing my keyboard settings to reset. While reconfiguring, I noticed issues with some keys' lighting. Keys like F5, F7, F12, and others were not lighting up correctly or had delayed lighting. Some keys displayed different colors than intended in preset color schemes. Reactive effects like ripple did not work properly on these affected keys either. I tried restarting my computer, replugging the keyboard, and reinstalling the SteelSeries software, but the problems persist. Any assistance with restoring my settings or fixing the lighting problems would be greatly appreciated.

I purchased the 9X Arctis Headset from Best Buy on 12/17/[redacted]. After only 5 months of use, the right earpiece broke at the connection to the headband, rendering the headset unusable. Best Buy directed me to Steel Series for warranty service. I contacted Steel Series on July 30, [redacted], providing all requested documentation. Following their request to ship the headset to them, I inquired about discrepancies in the verification process. The response was vague, stating the integrity of the process must be maintained. Despite shipping the headset on September 11, [redacted], with confirmation of delivery on September 14, [redacted], I have not received any updates after sending multiple follow-up emails. Upon researching the company on the BBB website, I found similar complaints, leaving me uncertain if they will honor the warranty and replace the headset. It's disheartening and disappointing.

The other day while talking to my friends, my left headphone started cutting in and out before completely turning off. I initially thought it might be a software issue, but when I tested it on another computer with a wired connection, it still didn't work. Eventually, the audio stopped working altogether. I reached out to SteelSeries for support, but they requested an invoice which I didn't have as I couldn't access my Amazon account. Despite providing an order confirmation screenshot, they insisted on an actual invoice. Upon checking the SteelSeries website, I discovered that a receipt with specific details should suffice as proof of purchase. Despite sharing this information with the representative, they continued to deny it. Given the value of the item, which is significant at £[redacted], I'm hoping for a resolution with someone who comprehends the situation better. Thank you for your attention. Alex

Hello, I purchased the Steel Series Apex Pro TKL with American English QWERTY layout, and when I play CSGO, the lighting stops following its normal profile settings. It randomly changes without any apparent reason and behaves as it pleases. Additionally, when I press the key (number 7), all the F keys turn off, and when I press the key (number 6), the F keys light up again. When another player eliminates me, a significant portion of the keyboard's lighting turns off for a few seconds and then returns when I respawn. I've had several keyboards before and never encountered this issue. I've checked the drivers, they are all up to date, and I've also tried changing the PC language to American English, but the problem persists. I even performed a full reset on the keyboard to factory settings, and still have the same issue.

Hello, I won 3 SteelSeries Nimbus+ wireless controllers in a competition 2 months ago. However, I've been struggling for 2 days now to figure out why none of these controllers can be turned on or charged. I've checked the batteries, and they seem fine. All three controllers are brand new and in their original packaging. I'm disappointed and need a solution as these were meant to be Christmas gifts. Your prompt assistance would be greatly appreciated. Thank you, H.H.

Hello SteelSeries team, I have a question regarding the Arctis Wireless Pro headset. I am incredibly interested in this product and would have already made a purchase if it were not for the presence of the micro USB port. I prefer devices that charge via USB C as I believe it will become the standard in the future. I am curious if there are any plans to release an updated version of the Wireless Pro with a USB C charging port or perhaps a successor model with USB C compatibility. I would greatly appreciate a response as this is the only factor holding me back from buying your headset. Kind regards, Jonas

After receiving the SteelSeries Aerox 3 wired mouse as a Christmas gift from my girlfriend, I've encountered an issue where it disconnects approximately every 30 minutes during gaming sessions, despite the RGB lights staying on. The cursor freezes, forcing me to unplug and reconnect the mouse, disrupting my gameplay. Even after following SteelSeries tech support advice to reinstall drivers and the SteelSeries Engine 3 software, the problem persists. I've sought help from various sources like Reddit for alternative solutions, including uninstalling the software altogether, but nothing has resolved the problem. Though I appreciate other SteelSeries products like the Apex 7 TKL keyboard and the Arctis 7 wireless headset, the lack of response and support for the Aerox 3 mouse has left me frustrated. If anyone has suggestions on how to fix the constant disconnection issue, I'm open to trying them, but I'm also considering requesting a refund and exploring other mouse options.

Dear Sirs, I purchased the SteelSeries Arctis 7 Gaming headset on June 6, [redacted], from Amazon. The invoice number for Amazon is AEU-INV-DE-2[redacted]51. After speaking with Amazon's technical support, they advised me to reach out to you directly. The issue I am experiencing with the headset is that the "mute" switch can be pushed in, but it does not stay in place and keeps coming out, resulting in the headset being muted at all times. Could you please assist me with this matter? Thank you for your help. Best regards, Ute Wynhoff

I ordered an Arctis 7x headset from the website (#[redacted]). For the past 7 days, the status has been "preparing for shipment." After contacting support and receiving a tracking number, I checked on the FedEx app, which shows the package as delivered. However, I haven't received it, even after checking with my neighbors. I've contacted support several times but haven't received any helpful assistance. I placed my order on January 23, and today is February 4th. I am incredibly frustrated by this situation. Can you offer any help?

I am experiencing issues with my SteelSeries Duo wireless controller where the left analog stick only allows me to walk forward in the game, while the other directions work fine. This problem seems to be related to the game's activity level and can temporarily be fixed by turning the controller off and back on. I have had this controller for only a couple of months and have hardly used it. I attempted to connect it to my computer via USB to update the firmware using the program provided, but the software did not recognize the controller. I am frustrated that I spent sixty dollars on what was supposed to be a quality PC wireless controller, only to have these issues. I would appreciate some assistance with this matter. Thank you, Josh S.