I bought this game called Hunt Showdown two days ago and didn't play it for more than a...

GetHuman-airmanra's Refund issue with Steam Software from December 2019

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The issue in GetHuman-airmanra's own words
I bought this game called Hunt Showdown two days ago and didn't play it for more than an hour because I had lost interest in it. When I went to refund it to my Mastercard, I was denied my refund because I had exceeded the * hour limit by and hour and ** minutes. The only reason I have that many hours is because I played the game back in **** for about an hour (Which I refunded) and played it on the free weekend on December **, ****. I had decided to buy it because I thought I would put hours into the game but I just can't because I lose interest in it very quickly. I requested a refund three different times but I get the same automated message. I have explained my situation every single time but it's like no one is reading my notes and just looks at my * hour and ** minute playtime. I just want help because this was a big purchase that I'm not even going to use. I feel as though my hours from the free weekend shouldn't count towards my total playtime and affect my chances at a refund.

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Steam Software

Refund issue
Reported by GetHuman-airmanra
Dec 28th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9556 others
0 customers following this
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Timeline

GetHuman-airmanra started working on this issue
Dec 28th, 2019 5:47pm
GetHuman-airmanra indicated the issue is not fixed yet.
Dec 28th, 2019 9:58pm