Earlier today, a random guy wrote me he'd be interested in a certain Item in my invento...

GetHuman-paulles's customer service issue with Steam Software from October 2019

Help with my Steam Software issue
The issue in GetHuman-paulles's own words
Earlier today, a random guy wrote me he'd be interested in a certain Item in my inventory. I didn't expect anything at that point and just went on with it, but over time, I got suspicious with them. Eventually, I didn't want to go on with it and told them so, to which they only responded by raging at me and threatening me that they'd get my Account banned with a big group of theirs because I "wasted their time" because I was unsure and didn't want to get scammed. I also have a screenshot of the chat I had with them where they specifically mention the threat. *Now I have been banned because of too many scam reports that went in recently and I'm panicking because I have no idea what is going on. I have done nothing wrong and now I recieved a VAC ban.

GetHuman-paulles did not yet indicate what Steam Software should do to make this right.

How GetHuman-paulles fixed the problem
The Problem was that I got scammed and was too dumb to realize it right away. Though I don't know how, someone managed to change my Profile Name, Picture and Description and made me believe I had just recieved a VAC Ban. They tried to make me deposit my items on a *rd party website to "save the items because they'd get deleted permanently" though I refused, because I wanted to trade them to a good friend of mine for safe-keeping. When I told that friend of mine about my situation, he took a look at my Profile and luckily realized quite quickly that it looked quite different to what a normal VAC Ban looked like. Having it pointed out to me, I quickly realized that too and changed my Profile data as well as my Password...although once again, I'm not quite sure how they did it since I have a very good Anti Virus Program that didn't detect anything when I ran it after that fiasko and I'm even using the Mobile Authenticator.
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Steam Software

Customer service issue
Reported by GetHuman-paulles
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-paulles shared how to fix
Seen by 4 customers so far
Similar issue to 19676 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-paulles started working on this issue
Oct 28th, 2019 8:59pm
GetHuman-paulles shared this issue with others over email
Oct 28th, 2019 9:05pm
GetHuman-paulles confirmed the issue is fixed. Hooray!
Oct 29th, 2019 1:09am

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