Hi I am in Australia NSW MY NAME IS ROBYN. RECEIVED A CALL YESTERDAY THE MAN SAID HE W...

GetHuman-sksnowsp's Hacked Account issue with Steam Software from October 2019

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Before contacting them, items GetHuman-sksnowsp may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sksnowsp's own words
Hi I am in Australia NSW MY NAME IS ROBYN. RECEIVED A CALL YESTERDAY THE MAN SAID HE WAS FROM TELSTRA AND WAS ADVISED THAT MY BANK ACCOUNT HAD BEEN HACKED AND NEEDED TO BE FIXED UP. HE PUT $*,*** $ INTO MY ACCOUNT WHICH SAID IT WAS FROM TELSTRA HE ASKED ME TO GO TO THE * ELEVEN PETROL STATION AND BUY $****.** STEAM CARD THAT THEY NEEDED TO FIX THE COMPUTER. NOT EVER HAVING PLAYED GAMES ON THE LINE I BOUGHT * $**.** CARDS BUT LUCKY I DID NOT KNOW MY PIN NUMBER TO BUY ANY MORE. HE GOT QUITE AGGRESSIVE TELLING ME HE NEED THE CARDS STRAIGHT AWAY AND I NEED TO GO TO THE POST OFFICE TO GET THEM. I TOLD HIM I WOULD GO TO THE BANK ON MONDAY AND HUNG UP THE PHONE. REALIZING IT WAS A SCAM I WENT AND INFORMED THE POLICE AND CALLED MY BANK WHO FROZE MY ACCOUNT AND I FOUND OUT HE HAD TRANSFERRED THE $*,*** $ FROM MY HOUSE PAYMENT ACCOUNT. I DO FELL LIKE AN IDIOT. CAN YOU CANCELL THE * CARD? CODE* GMDD*-K *H*B-HFDC*, *E*EF-*AJYF-CL**K

GetHuman-sksnowsp did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman-sksnowsp
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 19004 others
0 customers following this

Timeline

GetHuman-sksnowsp started working on this issue
Oct 19th, 2019 12:07am

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