So I have a huge issue ( I believe my child's account That I'm speaking of is chiliwawa...

GetHuman3377151's customer service issue with Steam Software from August 2019

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The issue in GetHuman3377151's own words
So I have a huge issue ( I believe my child's account That I'm speaking of is chiliwawa**)*I have * teenage boys who have no idea when this was website was set up . I'm trying to figure out a lot of things right now $ , because I'm going through a divorce. I'm now !! Realizing that someone handling the bank account overlooked all these charges from an account gaming site called "Steam" can't even begin to tell you how long it's taken me to get to this point to resolve this issue , approx *&*** hrs !!! This account if that's what it is had to have been set up years ago , scrolling through the bank records , between ****-*** this year alone we were charged approx **.** $ . That's in the last * months alone !!!!! I'm very confused!!! At this point it really doesn't matter who's to blame . *I just need to make it stop . I'm sure you can see the history of the account , can you please send me a detailed account detailed summary of purchases since the account was opened . You can email it to S*****@***.com , and after that is taken care of DELETE all account info . Lastly I will want to speak with someone regarding this issue ! Yes I'm the parent or one of them , but an underage child set up this account without proper knowledge of what it entailed . If in any way possible after knowing how much money has been wasted , I would like to have a conversation about some sort if refund . Please respond , I don't have another minute in my life yo address this .

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Steam Software

Customer service issue
Reported by GetHuman3377151
Aug 6th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 14456 others
0 customers following this

Timeline

GetHuman3377151 started working on this issue
Aug 6th, 2019 10:54am