I visited a site that claimed free skins which was advertised on the front page before...

GetHuman3372931's Hacked Account issue with Steam Software from August 2019

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3372931's own words
I visited a site that claimed free skins which was advertised on the front page before I booted up the game. The site told me to log in through steam and opened up a second window, as I have done many times before on other sites, and I was soon greeted by an email saying a phone number had been added to my account, my account password was changed, and someone had logged in through a new computer in russia.**I have purchased items on my account and do not want to lose the money I have put into the account. **I have the debit card number that I used to complete my purchases and all other information to verify I own the account, as well as my email logins and all other necessary info. Please help as soon as possible, I don't want them to steal my account forever.

GetHuman3372931 did not yet indicate what Steam Software should do to make this right.

How GetHuman3372931 fixed the problem
contact steam support and ensure that you have the credit card number and other information you used when creating your account*purchasing things.
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What Do I Do If My Steam Game Isn't Launching?How Do I Delete My Steam Software Account?How Do I Recover My Steam Software Account?What Do I Do If My Steam Card Was Lost or Stolen?How Do I Get a Refund in Steam?
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Steam Software

Hacked Account issue
Reported by GetHuman3372931
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3372931 shared how to fix
Seen by 5 customers so far
Similar issue to 14412 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman3372931 started working on this issue
Aug 5th, 2019 6:03pm
GetHuman3372931 indicated the issue is not fixed yet.
Aug 5th, 2019 6:04pm
GetHuman3372931 indicated the issue is not fixed yet.
Aug 5th, 2019 6:04pm
GetHuman3372931 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 6:04pm
GetHuman3372931 indicated the issue is not fixed yet.
Aug 5th, 2019 6:05pm
GetHuman3372931 indicated the issue is not fixed yet.
Aug 5th, 2019 6:05pm
GetHuman3372931 confirmed the issue is fixed. Hooray!
Aug 6th, 2019 6:36pm

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