A friend on my friends list named 'Spacey' messaged me and said, "we need to talk". And...

GetHuman-kaicgoes's customer service issue with Steam Software from January 2019

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The issue in GetHuman-kaicgoes's own words
A friend on my friends list named 'Spacey' messaged me and said, "we need to talk". And because he was on my friend's list, I thought I could trust him (when he messaged me however I did not recognize him as a person I knew). He said that he accidentally reported my account for douping items on tf*, he said I needed to contact this person and gave me a valid steam profile link. I clicked on the link and it brought me to a steam message box with another person called Mrs Zin. I checked her profile and it said she was a valve employee. We talked for a while and I can't remember all of what was exchanged, but she said that she would temp ban my account. So we switched over to discord to chat. I asked her for her ID and she sent an image of an ID that read Mrs.Zin and Valve employee with a valid steam profile link. On discord she asked me to share my screen so that she could help me. We went onto a G*A website for tf* called Mannco.store. She asked me to log in as these fake accounts she created. She then asked me to buy $** on Mannco.store so that she could see a billing receipt. So I paid the $**. She then blocked me on discord and couldn't get back in touch with her. My mums credit card account shows that $**.** was taken from 'g*a com krakow PL'. I can not log back into my steam account. It says that my account does not exist. Please help me, can you tell me if I've been hacked or scammed or does Mrs.Zin work for you?
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Steam Software

Customer service issue
Reported by GetHuman-kaicgoes
Jan 27th, 2019 - 3 mons ago
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GetHuman-kaicgoes started working on this issue
Jan 27th 11:40am