I purchased Baldur's Gate Enhanced Edition * and * about a year ago through steam when...

GetHuman1928016's customer service issue with Steam Software from January 2019

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The issue in GetHuman1928016's own words
I purchased Baldur's Gate Enhanced Edition * and * about a year ago through steam when they went on sale. They're not showing up in my purchased list. And they won't load for me to play them. I also bought several sims games as CD's and added them to my steam account and they are not in my games list either. Somehow all of that data got erased and The only game that is showing as purchased is Gang Beasts(which was bought a few days ago.) I'm not concerned about the sims games, but I would like to at least be able to play the two Baldur's gate games I purchased.
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Steam Software

Customer service issue
Reported by GetHuman1928016
Jan 9th, 2019 - a mon ago
I have an issue with Steam Software too
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Timeline
GetHuman1928016 started working on this issue
Jan 9th 5:32am