Before contacting them, items GetHuman1928016 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman1928016's own words
I purchased Baldur's Gate Enhanced Edition * and * about a year ago through steam when they went on sale. They're not showing up in my purchased list. And they won't load for me to play them. I also bought several sims games as CD's and added them to my steam account and they are not in my games list either. Somehow all of that data got erased and The only game that is showing as purchased is Gang Beasts(which was bought a few days ago.) I'm not concerned about the sims games, but I would like to at least be able to play the two Baldur's gate games I purchased.
GetHuman1928016 did not yet indicate what Steam Software should do to make this right.
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