Before contacting them, items GetHuman-kenneydi may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kenneydi's own words
I was messaged a scamming website and i didnt know that at first. My online “friend” said i could get an AWP skin in Counter Strike Global Offence. It told me to type in my steam username and password to join and i did. I got a message from steam saying ti type in a code for a new device (which i didnt see at first) when i did, the friend got my account.*And privated everything and changed everything quicker then i can save my account. I tried to recover my account on the steam support but my username wouldnt work, and he changed the email already, and i never put in a phone number. I told my cousin to get on and see if he’s still friends with me and see what my account name was, again it was still the same username but when i typed it in the support it showed that the account didnt exist. Which was wrong because it was on my cousins screen. I had skins in total worth *$***. And its getting me frustrated. Please find away to save my account. Please contact me
GetHuman-kenneydi did not yet indicate what Steam Software should do to make this right.
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