Hello, earlier today I purchased "dragon ball z fighter z" (a fighting game), however i...

GetHuman1489391's customer service issue with Steam Software from November 2018

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The issue in GetHuman1489391's own words
Hello, earlier today I purchased "dragon ball z fighter z" (a fighting game), however i have not been able to get it refunded by the automatic system because the use time is above * hours. The problem is, i only actually played for ** minutes (i found the gameplay dissapointing) but the game logged in * hours because it stayed open while i went grocery shopping. Now the thing is, why would i buy a fighting game with the intent of only playing for * hours? it makes no sense. Fighting games provide hundreds of hours of entertainment, that's how they are designed, if I had played the * hours that steam logged in as "played" I would still not have gotten enjoyment out of the game. Hopefully as this request is read by an actual human you would be able to understand, thank you.
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Steam Software

Customer service issue
Reported by GetHuman1489391
Nov 4th, 2018 - a mon ago
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GetHuman1489391 started working on this issue
Nov 4th 7:38am