There was a drop in internet service in my home town and the surrounding towns in my ar...

GetHuman1338549's customer service issue with Steam Software from October 2018

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The issue in GetHuman1338549's own words
I want a refund for a product I didnt pay for. ... There was a drop in internet service in my home town and the surrounding towns in my area that lasted from October **th at around *pm till about October **th *am.**Some time with in that window my account was hijacked by arseniy********. He proceeded to play Rust on my account up until receiving a VAC ban on my account.**After that he used my account to spend **.** to buy another copy of the game and send it to his other account arseniy********. **I wish to receive a refund for the **.** spent on the Rust gift and possibly get the VAC ban removed.
My account was hijacked and funds were stolen from me.
Giving me a refund on falsely purchased gift and removing the VAC ban from my account record.
I have been using, purchasing and play steam games since **** and not once gotten a ban.
refund request.
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Steam Software

Rust gift
Customer service issue
Reported by GetHuman1338549
Oct 13th, 2018 - 2 mons ago
I have an issue with Steam Software too
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Timeline
GetHuman1338549 started working on this issue
Oct 13th 3:39pm