I purchased black desert online - it asks for a code - I never get one. I have contact...

GetHuman1204604's customer service issue with Steam Software from September 2018

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The issue in GetHuman1204604's own words
I purchased black desert online - it asks for a code - I never get one. I have contacted game support - login through steam still asks for a code. I have been trying for days to straighten this out with the game vendor - no luck. How do I get the code? The screen indicates an email will be sent to my steam email. Nothing. I as so frustrated. If I cannot play a game purchased through steam- which is recommended for Excellent customer support - which I am NOT getting, why continue to use steam? Thank you for any assistance you can provide in this matter. As I said I have been contacting the vendor since Wednesday trying to get a code. *****@***.com is my email in steam and what I provided you with below. After purchasing the game and an expansion pack it would be nice to be able to play. I played the demo for * days prior to purchasing.
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Steam Software

Customer service issue
Reported by GetHuman1204604
Sep 26th, 2018 - 4 mons ago
I have an issue with Steam Software too
Seen by 5 customers so far
Similar issue to 2649 others
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GetHuman1204604 started working on this issue
Sep 26th, 2018 12:37am
GetHuman1204604 indicated the issue is not fixed yet.
Sep 27th, 2018 1:34am