Customer service bot said no refund. There was no communication from them and no way to complain.

GetHuman-aegispir's customer service issue with Steam Software from August 2018

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The issue in GetHuman-aegispir's own words
Get a refund for a broken product. ... Monster Hunter World purchased last night for the PC. This is in a terrible state for a finished product and I'd like to know the procedure for removing it from our library and how to go about getting a refund. My son has until this evening to decide if he wants to keep it but the mouse controls for PC are exceptionally poor- you can't "hunt" anything with a slewing mouse*camera display. I spent several hours trying to fix this. They call that "game play" and used it as grounds to decline a refund. We will no longer use Steam to purchase games. They know there's a problem but they continue to sell this broken product.
They didn't even contact me. This was an arbitrary decision without reading the problem based on "* hours of gameplay".
At this point, Steam will get no further revenue from me. I'll buy games from Best Buy. More reliable and better interface.
We used Steam for many of our game purchases for my son. However, the download portal is slow, the games no longer start without me enabling bootstrap mode (shortcuts don't function after Windows updates) and the need to use a bootstrap method to start the games now that the shortcuts don't work.
I've resubmitted a request but it was rejected within the hour. There is no way to comment on their Facebook page and no working number to complain.
I have an issue with Steam Software too
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Steam Software

Monster hunter world
Customer service issue
Reported by GetHuman-aegispir
Aug 17th, 2018 - a yr ago
I have an issue with Steam Software too
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Seen by 11 customers so far
Similar issue to 1716 others
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Timeline
GetHuman-aegispir started working on this issue
Aug 17th, 2018 3:58pm
GetHuman-aegispir indicated the issue is not fixed yet.
Aug 17th, 2018 5:07pm
GetHuman-aegispir indicated the issue is not fixed yet.
Aug 17th, 2018 5:08pm
GetHuman-aegispir indicated the issue is not fixed yet.
Aug 20th, 2018 5:25pm
GetHuman-aegispir indicated the issue is not fixed yet.
Aug 20th, 2018 5:31pm
GetHuman-aegispir indicated the issue is not fixed yet.
Aug 20th, 2018 5:37pm