Hello!... So, I ordered a game on steam on ** june as cash on delivery method but i de...

GetHuman-usmangha's customer service issue with Steam Software from July 2018

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The issue in GetHuman-usmangha's own words
Hello!... So, I ordered a game on steam on ** june as cash on delivery method but i decided to cancel it as i did not know when it will arrive... so i canceled the game at *:** am morning on ** june and ordered another time the same game... but some how on same day the order which i canceled arrived and i had to pay... so, i contacted steam support and told them that i already paid for the canceled item so if they can add the game to my library that would be great i even gave them the receipt and the screenshot of the delivery company that the delivery is made.. but they kept telling me that the order you made on ** june will arrive soon as if they are not even reading my message... so i thought let it be i will pay for the order which i made on ** june... So. the order which made on ** june arrived on * july and i paid for it.. but then what happened.. even after paying for the second time the game did not add to my library.. i contacted steam, nova even the delivery company but none of them responded... it's been almost a day now i did not received any message from any on them.... What is Steam up to? Are they robbing us?
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Steam Software

Customer service issue
Reported by GetHuman-usmangha
Jul 1st, 2018 - 10 mons ago
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GetHuman-usmangha started working on this issue
Jul 1st, 2018 8:15pm