Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-usmangha's own words
Hello!... So, I ordered a game on steam on ** june as cash on delivery method but i decided to cancel it as i did not know when it will arrive... so i canceled the game at *:** am morning on ** june and ordered another time the same game... but some how on same day the order which i canceled arrived and i had to pay... so, i contacted steam support and told them that i already paid for the canceled item so if they can add the game to my library that would be great i even gave them the receipt and the screenshot of the delivery company that the delivery is made.. but they kept telling me that the order you made on ** june will arrive soon as if they are not even reading my message... so i thought let it be i will pay for the order which i made on ** june... So. the order which made on ** june arrived on * july and i paid for it.. but then what happened.. even after paying for the second time the game did not add to my library.. i contacted steam, nova even the delivery company but none of them responded... it's been almost a day now i did not received any message from any on them.... What is Steam up to? Are they robbing us?
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