This game doesn't work at all, all of the controls are in xbox controls such as LB RB A...

GetHuman815291's customer service issue with Steam Software from June 2018

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The issue in GetHuman815291's own words
This game doesn't work at all, all of the controls are in xbox controls such as LB RB A B, this wasn't mentioned when I bought the game and I'd like to request a refund, I've requested a refund multiple times for different issues but since the game is actually broken and it wasn't listed anywhere on the page that the controls are in xbox language I believe this one should be granted.**As you can see I only have * playing hours, I didn't even play any of those because I downloaded the game while I was sleeping and had the little box checked to start the game when the download was finished.**Please help me out by giving me a refund on this broken game, thank you very much.**As I said, I never even played the game, I understand it has * hours of playtime but if you actually read what I typed I didn't even play it.
GetHuman815291 did not yet indicate what Steam Software should do to make this right.
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Steam Software

Customer service issue
Reported by GetHuman815291
Jun 24th, 2018 - 6 mons ago
I have an issue with Steam Software too
Seen by 4 customers so far
Similar issue to 871 others
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GetHuman815291 started working on this issue
Jun 24th 9:16am
GetHuman815291 indicated the issue is not fixed yet.
Jun 24th 10:49am