We just left steak and shake at the Barrett pkwy location and after receiving horrible...

GetHuman2145154's customer service issue with Steak and Shake from February 2019

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We just left steak and shake at the Barrett pkwy location and after receiving horrible treatment from one employee who wouldn’t even acknowledge or look at us when we were asking about how to use the steak and shake app and we apologized several times b c we asked for help with the app and a online bogo milkshake coupon when we really shouldn’t have apologized seeing as we were having trouble with the steak and shake app and the man was acted extremely racist towards us and acting as if he was on some kind of drug with his earbuds in and constantly fidgeting and swearing profoundly didn’t care about a word that we said had a hard time paying attention while we were placing the order and we waited patiently and was nothing but polite and we expected the same in return. We have used the online bogo coupons many times before and never had any issue whatsoever ever with the online coupons. He never applied the coupons had a hard time scanning the $* credit from the last time he messed up and we were charged over a lot more than $*. and in the middle of him taking our order without letting us know or saying a word he jumps to place a mans order who had just walked in the door. And took his order and loudly said well I’m going to give you a free milkshake to the man who had just came in and he did this deliberately just to be a complete jerk and went and grabbed the mans milkshake and gave it to him before he finished with us. We visit this particular location on Barrett pkwy often as well as the Cartersville and Acworth. I feel like I was judged and treated like a nobody and as if I was dog **** on the bottom of his shoe. We have been over charged the last two times which was tonight the night before last. I have had a extremely hard life and have survived being beaten and tourchered to put it lightly I dealt with and lived in **** for numerous years and I wasn’t allowed to go out into public or have phones or anything. I have severe and permnant neck back and head injuries and was forced to be either out in the woods in the wintertime being nearly beaten to death or to what used to be my home with six acres and horses and all my animals, my x husband was the abuser I am trying to have some normal interaction with having to learn at ** years old now that it’s okay to go out not everyone is bad and the last two times I have went out I went to this steak and shake and have had terrible experiences feeling humiliated and not being treated like everyone else. Having severe issues with my confidence and having a fear of being around people again and wanting to just have a nice normal dinner with my disabled vet from the army infantry ** years old his name is Jason, didn’t turn out nothing like we had hoped it should’ve been. I have to use the coupons b c I am working on getting disability not only is my neck back and head injured I also am in kidney failure for the past year and am needing immediate medical attention for my kidneys and I’m not sure what all maybe wrong with me but I just want to get better and we had identity theft wipe out Jason’s account and we live. In my grandfather Carl crafton canup s House which he passed * years ago but was a local and known survivor of the battle of the bulge and a well known ww* veteran and we saved his home and currently live here and haven’t had natural gas service in over a year, a hot shower, water with Cobb county water department, a washer and dreyer but only for a few months, no dishwasher, and I could go on forever about the things that we are going through and we do not have the money to be being over charged on food and treated like less of humans b c we have to use coupons b c of identity theft on Jason’s bank account and not just once but several times. We have barely any food at the house and I tried to shortly and briefly explain our situation to the guy at the register and how important the coupon is and he did care in the least. And I top of everything I don’t go out much I also had dental malpractice happen to me and I am so humiliated that the dentist absolutely ruined my teeth that would’ve been fine by pulling my front teeth and doing bad root canals and that’s a long story but I feel the staff should always be open and mindful that people want to have good treatment and there maybe things happening in their lives and no one know and they count on sometimes just one kind word that otherwise they may never get. And to never make a customer feel the horrible way we were made to feel tonight. Jason is a disabled vet injured in the line of duty and he saved my life numerous times and the lives of many other and would’ve died for that man that was taking his order where’s the respect in that he deserves better we all deserve better than to have bad treatment like tonight(***)***-**** this is my number my name is April sorry for the lengthy message but people need to know these things so they don’t hurt people esp going out to dinner with their family or husband we don’t get to go out much and there’s a probability I might not eat at the Steak ‘n Shake again
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Steak and Shake

Customer service issue
Reported by GetHuman2145154
Feb 6th, 2019 - 4 mons ago
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Seen by 5 customers so far
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GetHuman2145154 started working on this issue
Feb 6th 10:19am