I was double billed by Starz.com and through my Roku account for this month* Help@Starz...

GetHuman4364671's Cancel Service issue with Starz from February 2020

Help with my Starz issue
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman4364671's own words
I was double billed by Starz.com and through my Roku account for this month* Help@Starz.com only told me to cancel my account through Roku, which I did, but I did not get a refund. Help@Starz.com does not respond to my multiple emails or Twitter message, and I can not reach them by phone despite being on hold over ***min. I can not cancel the Starz account online as Starz.com says to manage my account through Roku. My credit card shows $*.** charge both from Roku AND Starz. I am not getting any response or assistance from Help@Starz.com, only auto email saying to cancel online or to call. I want to cancel my Starz.com account and be reimbursed for the *nd $*.** charge Starz billed me.

GetHuman4364671 did not yet indicate what Starz should do to make this right.

How GetHuman4364671 fixed the problem
I sent multiple emails to the help email and received auto-response only that did not resolve or answer my problem. I could not reach Starz by phone until calling at * AM and waiting on hold (after receiving message it was a *-minute hold) for ** minutes. I was able to speak with a rep who canceled the duplicate account on Starz and refunded my duplicate charge. I received a refund to my CC * days later. I hope my account through Starz.com is canceled as I have been told.
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Starz

Cancel Service issue
Reported by GetHuman4364671
Feb 15th, 2020 - 8 months ago
Fixed
GetHuman4364671 shared how to fix
Seen by 9 customers so far
Similar issue to 890 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4364671 started working on this issue
Feb 15th 11:45pm
GetHuman4364671 shared this issue with others over email
Feb 15th 11:46pm
GetHuman4364671 indicated the issue is not fixed yet.
Feb 18th 5:34am
GetHuman4364671 indicated the issue is not fixed yet.
Feb 19th 1:49am
GetHuman4364671 confirmed the issue is fixed. Hooray!
Feb 21st 12:30am
GetHuman4364671 confirmed the issue is fixed. Hooray!
Feb 21st 12:35am