Starz Customer Service Issues

I recently signed up for a new account with Xfinity and was supposed to receive Starz free for 6 months. However, I never received it despite being informed that I didn't have it when I called Xfinity. I had planned to cancel it before being charged, but due to the misunderstanding, I was charged. I would like to cancel and receive a refund for the charges. If this is not resolved, I will escalate the issue to the BBB and FCC. Looking forward to your prompt response. Thank you, Katherine Grant. - Payment Method: PayPal Credit - Service: Starz Entertainment - Transaction ID: [redacted] - Seller Contact: Starz Entertainment, [redacted], [redacted] - Invoice ID: [redacted]5 - Purchase: STARZ for $8.99

I signed up for a free week trial of STARZ on my iPhone until April 6th. I attempted to cancel today but have not received any confirmation of the cancellation. Last night, I also ordered the STARZ channel for $13 a month on my TV, realizing I do not need it on both my phone and TV. I thought by ordering on my phone, it would also appear on the TV, but I had to order them separately. Please cancel the STARZ order on my phone. I would appreciate receiving a confirmation to ensure I will not be charged for it. Thank you. Sincerely, D. Brocato

I registered with Starz over a year ago when living elsewhere. After rebooting the TV, I got signed out. I'm unsure if I registered through Spectrum, Amazon Prime, or directly with Starz. My login attempts with my emails have failed. I tried calling but the wait time was too long. My name changed due to marriage. The account might be under Anne Ingram (or Studdard) with emails studdardam[at]yahoo.com and ncnurse76[at]gmail.com. Can you cancel the account so I can sign up again? I've attempted various methods to log in. Thank you for your assistance.

On *********, Tyra sent an email at *:** PST stating, "As a courtesy, we are canceling the service." Despite this, I am still being billed, not only $*.**, but this time an additional $**.** was charged. I recently spent ** minutes on hold for a call that originally had a **-minute wait time. I am incredibly frustrated with this ongoing issue. I am considering sharing this experience on social media and disputing the billing with my bank due to your out-of-control billing practices. I verified in January that the account was canceled. If you need to resolve this matter over the phone, please contact me at *** ***-****. I insist on the account being canceled retroactively to January 1st. This situation has caused me so much stress that I am running out of patience. Email me at [redacted]

Dear Customer Services, I am inquiring about whether my current partner subscriptions permit access to your Premium Subscriptions channels like HBO, EPIX, SHOWTIME, Starz, and OWN on my Roku Channel. I have an account number with STARZ, Reference # [redacted]0. While I currently subscribe to STARZ, I am being prompted to renew my account with you to watch the latest episodes of "If Loving You Is Wrong" and other shows. I also have active accounts with HULU, NEXFLIX, VUDU, SLING, HBO, HALLMARK, CBS All Access, and many other channels. My current subscription is paid for this month in April [redacted]. Could you please guide me on how to renew my STARZ account with you and provide the necessary information and documentation required? Kindly share your email address as well. You can reach me at [redacted] or [redacted] I appreciate your prompt response. Thank you, Vivian A.

The Starz app seems to have disappeared from my Samsung Smart TV, model UN40J5200 from [redacted]. It was previously working fine, but now it's no longer showing up on the smart hub. I've been in touch with Samsung support and they mentioned that the app has been removed from models before [redacted]. They mentioned that app compatibility is controlled by the app provider, not Samsung. I have sufficient free space on my TV at 1.03 GB. I find it inconvenient to access content using the web browser on the TV. We are considering canceling our subscription now that the Outlander season has ended. I would like to know why the app was removed from older TVs and if there are any plans to bring it back. Is there a way to manually install the app through web download or USB? Thank you for looking into this matter and I eagerly await your response.

I submitted the application for a one-year subscription to Starz (#[redacted]2) yesterday and paid the total annual fee with my Visa to avail of the extra discount. However, I'm unable to log in due to password issues and have not received the code to change my password. The long wait times for customer service are causing me stress, especially at my age. Therefore, I would like to cancel my subscription immediately. Please provide a cancellation confirmation # promptly. Thank you, Robert T. [redacted].

I signed up for an annual subscription with a fee of $74.99. However, my credit card company alerted me that the charge would be monthly. Despite attempts to contact Starz, I received no response. Following the advice of my credit card company, I canceled the subscription to avoid monthly charges. I want clarification from Starz that the fee won't recur monthly and to reinstate my subscription, which is valid until July 8, [redacted]. I am confused why the $74.99 fee would show up monthly when I opted for an annual subscription. Thank you.

I noticed a charge from Stars on my credit card for the Stars channel, although I hardly used it after the trial period. Unfortunately, I was hospitalized during that time and couldn't cancel the subscription. The charge overdrew my account, leaving me $44.44 in debt and in my overdraft. Stars withdrew the funds on 7-20-[redacted], a day when I was in the hospital. I tried calling customer service, but the waiting time exceeded 1 hour and 27 minutes instead of the initial 45-minute estimate. I urgently need to cancel the unused service and receive a refund of the full amount. The total overcharge now stands at $44.44. Please address this matter promptly. Thank you, Bonnie Hayes

Hello, this is Joyce Y. I have attempted to contact you through various means multiple times to cancel my Starz account. Despite my requests, I have been charged three times. I originally asked for the cancellation to take place in April, but it was not done. I no longer use the service and prefer Netflix. I would like a refund for the unauthorized charges. Please reach me at [redacted] or [redacted] promptly to address this issue that has been ongoing for three months. Thank you for your attention to this matter. Joyce Y.

I am disappointed with the content selection on Starz. Other providers offer a wider variety of newer movies, yet Starz seems to constantly replay older films like "13 Going on 30," "Cry Baby," and "RoboCop." This repetitive cycle of outdated movies at premium prices feels unfair, especially when comparing to competitors like HBO and Cinemax. Many fellow Starz subscribers share my frustration with the lack of fresh content over the past five years. It's disheartening to see the same old movies when I could easily watch them on other TV channels. I wish Starz could improve their lineup and offer a better mix of newer releases. My loyalty as a long-time subscriber is wavering due to the continuous loop of aged films. I hope to see a positive change in the future.

Hello, my name is Cozy La Fluer. I have a subscription with STARZ. However, as soon as I started paying, I lost access to my movies on my Roku TV. The platform is requesting an update, and despite restarting, deleting, and re-downloading the app, I am unable to resolve the issue. I am finding it frustrating that I can only see options to cancel my subscription. I would appreciate it if someone could reach out to me regarding this matter. Thank you for your time.

I went online to verify my semi-annual subscription, which was supposed to end on September 23, [redacted]. I did this on August 11. When I checked, the semi-annual option had disappeared, leaving only monthly and annual subscriptions available. On the same day, August 11, I noticed a random charge from Starz that wasn't for either option. I called immediately and waited on hold for 40 minutes while also contacting my bank to dispute the charge. The Starz representative gave me a case number. After waiting for three days without any communication, refund, or explanation, I decided to cancel my subscription on August 13 to prevent further unexpected charges. However, upon cancellation, my account vanished, and I lost access to the subscription I had paid for until September 23, [redacted]. This experience was extremely disappointing, and it felt like a bait-and-switch tactic.

Hello. I need help with my account being charged today for the Starz app. I was debited $8.99 on 08/21/[redacted] and when I try to watch Starz, it requests payment with my credit or debit card. The issue is my account gets charged often for Starz, but the name on file is different from the card name used for payments. Can you explain this discrepancy?

I purchased Starz through Roku in February [redacted] for a 6-month special at $19.99, set to expire on August 13, [redacted]. In July, I tried to cancel through Starz but was directed to Roku for cancellation. After a 10-day email exchange with Roku due to their unavailability by phone, I followed their guidance to unsubscribe from Starz on my TV. Thinking I had cancelled successfully on July 22, [redacted], as the channel was no longer on Roku, I also contacted Roku (case no [redacted]) to ensure cancellation for August. However, I received a renewal email from Starz on August 5 (case no [redacted]), despite my previous cancellation. Discovering a charge of $43.99 on my credit card on August 17, I tried calling but was disconnected after a long wait. I am unhappy with this experience and request a refund of $43.99. - Gabriella H.

I am experiencing issues with watching shows on the website. I keep receiving a message saying "Your subscription has expired, please renew" multiple times. Despite renewing my subscription for the monthly fee of $8.99, I keep getting kicked out of the website while watching a show. It prompts me to renew my subscription each time I try to log back in. I suspect there may be a problem with the payment processing system not registering my payments correctly. I have paid the fee twice in one week and still cannot watch shows seamlessly. Interestingly, the app functions well on my smartphone, but not on my laptop. I watch shows online via my laptop, and I do not have a cable provider. Could you please investigate this issue promptly?

I initiated the cancellation process for Starz on both TV and the app on April 2, [redacted]. Despite never using the app, I requested a refund for the unused months on the app and for the TV subscription. However, I only received credit for 2 months. Since then, my credit card has been charged $9.86 monthly, with the most recent charge in August. I spoke to my credit card company on 09/15/20 to report these unauthorized charges and instructed them not to accept further charges from your company. If the charges for a canceled and unused service persist, I may need to seek legal advice. I urge you to stop these charges immediately and consider issuing a refund. Sincerely, S.C.

I would appreciate the option for a call back instead of enduring the unpleasant hold music. Although I attempted to sign up for the $.99 per month for 2 months deal, the process became too complicated, leading me to consider canceling. I am unsure if any charges went through, but I seek clarity on the situation as it appears the service is not compatible with my TV and is overly complex for me to navigate easily. Your requirements feel excessive, and regardless of the phone number I use, the wait times remain lengthy. I am eager for a response to clarify these matters, as what seems straightforward to you is proving challenging for me. Thank you.

Hello, I am William Speed, and I can be reached at [redacted] The payment information used is [redacted]. On November 26, [redacted], I purchased Starz, but I promptly canceled it the same hour as I realized I could access it through my Dish subscription instead. I was charged $23.99 on my credit card, which was never refunded even though I did not utilize the service through your platform. Kindly remove this charge from my account. Thank you, William H. Speed III

Over a year ago, my son signed up for a trial with Starz before moving out. I have been attempting to cancel the service since then as he used my card to subscribe, but contacting Starz has proven extremely challenging. I have never personally used the service and would like it to be canceled immediately. Is it possible to receive a refund for the unused months? Thank you, M. Ramos.