Hello*I tried to update my credit card info and ran into a serious issue.*The billing i...

GetHuman1689540's customer service issue with Squarespace.com from December 2018

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The issue in GetHuman1689540's own words
Hello*I tried to update my credit card info and ran into a serious issue.*The billing info at you end is ..........up.*The site says the credit card is denied. This is not so.*I checked with the credit card company. They are making payment*No fixes show at your end.*I cannot find anyone to call from anywhere on the web to you inside square space or outside.*I only moved to square space because I could talk to a person on the phone when there was a problem.***I am concerned you are hacked.*Please contact me ASAP or I will be moving my business to a more secure environment.*Thank you*Sue
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Squarespace.com

Customer service issue
Reported by GetHuman1689540
Dec 4th, 2018 - 2 mons ago
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Timeline
GetHuman1689540 started working on this issue
Dec 4th, 2018 7:22pm