I received an email on ***** from ******@***.com* (SquareSpace Support team) stating...

GetHuman-drjnanos's customer service issue with Squarespace.com from November 2018

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GetHuman-drjnanos's next move: find and follow the right step-by-step guide.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drjnanos will need to dig through the advice provided by Squarespace.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drjnanos can let us know if they help or not.
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The issue in GetHuman-drjnanos's own words
I received an email on ***** from ******@***.com* (SquareSpace Support team) stating "Restore Website.*We were unable to automatically renew your subscription because of a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.*To avoid a lapse in your subscription, please update your payment method. to ensure your business is optimized for success."**HOWEVER, I paid for my website and domain name until ******. I have email back on ***** and on *****. I have not received a response. **Lastly, the Squarespace LIVE CHAT has not been available on the website since *****. **Please, let me know the status of this issues ASAP as I do not want my websites disabled, as the email states this will happen. **Thank you!

GetHuman-drjnanos did not yet indicate what Squarespace.com should do to make this right.

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Customer service issue
Reported by GetHuman-drjnanos
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 346 others
0 customers following this


GetHuman-drjnanos started working on this issue
Nov 28th, 2018 4:01pm

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