I received an email on ***** from ******@***.com* (SquareSpace Support team) stating...
GetHuman-drjnanos's customer service issue with Squarespace.com from November 2018
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Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drjnanos will need to dig through the advice provided by Squarespace.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drjnanos can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Squarespace.com has better answers for you: Squarespace.com Help Center
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The issue in GetHuman-drjnanos's own words
I received an email on ***** from ******@***.com* (SquareSpace Support team) stating "Restore Website.*We were unable to automatically renew your subscription because of a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.*To avoid a lapse in your subscription, please update your payment method. to ensure your business is optimized for success."**HOWEVER, I paid for my website and domain name until ******. I have email back on ***** and on *****. I have not received a response. **Lastly, the Squarespace LIVE CHAT has not been available on the website since *****. **Please, let me know the status of this issues ASAP as I do not want my websites disabled, as the email states this will happen. **Thank you!
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