I received an email on ***** from ******@***.com* (SquareSpace Support team) stating...
GetHuman-drjnanos's customer service issue with Squarespace.com from November 2018
8 views | 346 similar | 0 following
Help with my Squarespace.com issue
First: share to improve GetHuman-drjnanos's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-drjnanos's next move: find and follow the right step-by-step guide.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drjnanos will need to dig through the advice provided by Squarespace.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drjnanos can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Squarespace.com has better answers for you: Squarespace.com Help Center
Before contacting them, items GetHuman-drjnanos may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-drjnanos's own words
I received an email on ***** from ******@***.com* (SquareSpace Support team) stating "Restore Website.*We were unable to automatically renew your subscription because of a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.*To avoid a lapse in your subscription, please update your payment method. to ensure your business is optimized for success."**HOWEVER, I paid for my website and domain name until ******. I have email back on ***** and on *****. I have not received a response. **Lastly, the Squarespace LIVE CHAT has not been available on the website since *****. **Please, let me know the status of this issues ASAP as I do not want my websites disabled, as the email states this will happen. **Thank you!
GetHuman-drjnanos did not yet indicate what Squarespace.com should do to make this right.
I have an issue with Squarespace.com too
How GetHuman-drjnanos fixed the problem
We are waiting for GetHuman-drjnanos to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies