I received an email on ***** from ******@***.com* (SquareSpace Support team) stating...

GetHuman-drjnanos's customer service issue with Squarespace.com from November 2018

3 views | 346 similar | 0 following
Help with my Squarespace.com issue
First: share to improve GetHuman-drjnanos's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-drjnanos's next move: try the Squarespace.com help center.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drjnanos will want to follow the link below to head to their help center. We will check on GetHuman-drjnanos later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-drjnanos may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-drjnanos's own words
I received an email on ***** from ******@***.com* (SquareSpace Support team) stating "Restore Website.*We were unable to automatically renew your subscription because of a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.*To avoid a lapse in your subscription, please update your payment method. to ensure your business is optimized for success."**HOWEVER, I paid for my website and domain name until ******. I have email back on ***** and on *****. I have not received a response. **Lastly, the Squarespace LIVE CHAT has not been available on the website since *****. **Please, let me know the status of this issues ASAP as I do not want my websites disabled, as the email states this will happen. **Thank you!

GetHuman-drjnanos did not yet indicate what Squarespace.com should do to make this right.

How GetHuman-drjnanos fixed the problem

We are waiting for GetHuman-drjnanos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Squarespace.com's attention and get better help faster. Tap below to get started.
Having Squarespace.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-drjnanos fixes it.
This email address isn't valid

Squarespace.com

Customer service issue
Reported by GetHuman-drjnanos
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 346 others
0 customers following this

Timeline

GetHuman-drjnanos started working on this issue
Nov 28th, 2018 4:01pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies