I received an email on ***** from ******@***.com* (SquareSpace Support team) stating...

GetHuman-drjnanos's customer service issue with Squarespace.com from November 2018

6 views | 346 similar | 0 following
Help with my Squarespace.com issue
First: share to improve GetHuman-drjnanos's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-drjnanos's next move: find and follow the right step-by-step guide.
Squarespace.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drjnanos will need to dig through the advice provided by Squarespace.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drjnanos can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Squarespace.com has better answers for you: Squarespace.com Help Center
Before contacting them, items GetHuman-drjnanos may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-drjnanos's own words
I received an email on ***** from ******@***.com* (SquareSpace Support team) stating "Restore Website.*We were unable to automatically renew your subscription because of a problem with your current payment method. We will make additional attempts to process your renewal, but your service may be interrupted.*To avoid a lapse in your subscription, please update your payment method. to ensure your business is optimized for success."**HOWEVER, I paid for my website and domain name until ******. I have email back on ***** and on *****. I have not received a response. **Lastly, the Squarespace LIVE CHAT has not been available on the website since *****. **Please, let me know the status of this issues ASAP as I do not want my websites disabled, as the email states this will happen. **Thank you!

GetHuman-drjnanos did not yet indicate what Squarespace.com should do to make this right.

How GetHuman-drjnanos fixed the problem

We are waiting for GetHuman-drjnanos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Squarespace.com's attention and get better help faster. Tap below to get started.
Having Squarespace.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-drjnanos fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-drjnanos
Nov 28th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 346 others
0 customers following this


GetHuman-drjnanos started working on this issue
Nov 28th, 2018 4:01pm