Need access to money sent to an old account that I do not have access too

GetHuman854702's customer service issue with Square from July 2018

141 views | 1213 similar | 0 following
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The issue in GetHuman854702's own words
I have the Cash App, had an old account that I deleted, received a new phone, it would not allow me to access the old account, setup a new one, now unable to identify where the payment that was sent to me is located. Sent an email last night, received a reply back, sent you the information that was requested, at this time I have not received a reply back from you regarding the status of your fix. **. Name: Michael Wilson**. I had several phone numbers when I initially signed up and don’t recall which one. I think it was associated with my work phone which I no longer which was area code *** and prefix ***. Current phone is: *** ***-**** **. Email: *****@***.com**. New account: *** ***-**** * email: *****@***.com**. Old account debt *: ******. New account debt *: ******. Zip code: *******. Please note there was only two transactions ever made. First was from Water for Women and the second is from Water for Women in the amount of $** (pending receipt)**. Thank you.

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Square

Customer service issue
Reported by GetHuman854702
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 141 customers so far
Similar issue to 1213 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman854702 started working on this issue
Jul 6th, 2018 3:42pm
GetHuman854702 indicated the issue is not fixed yet.
Jul 6th, 2018 3:42pm
GetHuman854702 indicated the issue is not fixed yet.
Jul 6th, 2018 3:45pm

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