Square Customer Service Issues

I am requesting a call regarding a customer code issue. It has been challenging to contact anyone at this company without a code. It appears to be quicker and easier to reach the BBB than to get assistance from SquareUp. I have over $[redacted] pending that they are holding until I send back the required information via fax. I have tried multiple locations like Kinkos, Office Depot, and other computers to respond to their unnecessary questions about splitting the payment into 3 parts. Unfortunately, I am unable to fax the documents back, even after attempting to email them to myself. This issue has persisted for over a month now, and my PG&E bill is due today. I am unable to receive any assistance without my code.

Hello, I am seeking assistance regarding a $1,[redacted] transfer issue with Square Cash. On November 30th, I sent $1,[redacted] to my mother's expired debit card linked to her Cash app. The funds did not reach her bank but were deducted from my account. Despite being informed that the money would be redirected within 5 business days, this did not occur. Various scenarios were explained, but none transpired. After contacting support multiple times and providing evidence that the funds were not received, I am still awaiting a resolution. The response from support has been inconclusive, stating that the payment was completed to the recipient's account. However, the funds are missing, causing financial strain. I implore Square Cash to honor their commitment and return the money as promised. Your prompt assistance in resolving this issue is greatly appreciated. Thank you, Dahria M.

I deposited funds into my Square account over a month ago. They are still charging me to process my funds even after this time and have closed my account due to alleged fraudulent activity. I have solely used this account for business purposes. Despite not frequently using credit cards, I recently started fresh in Southern California after a tough divorce. I made a sale to start anew, and Square is holding the money claiming it will be cleared in a day. I am currently homeless due to the lack of customer service and negligence from Square. I am relying on that transaction to secure a down payment on my new home. I have spoken with numerous representatives but have yet to see any resolution, causing frustration and desperation.

Someone has fraudulently used my credit card to make two purchases totaling $[redacted].97, which is the full balance in my account. I am unable to contact the person responsible, and I am eager for Square Up to take immediate action. I request that Square Up revoke the account used to make these unauthorized charges and cancel any charges impacting other individuals affected by this fraudulent activity.

I have been a loyal Square user for 3 years, initially using it for my dog grooming business with my wife. We recently sold that business and I transitioned to running a painting company. When I tried to set up a new Square account for my painting business, I encountered issues with activation. Despite providing all the necessary information, my account was unexpectedly and permanently deactivated without any clear explanation. I attempted to reach out to Square with my old customer code, but was unable to get any useful assistance. Subsequently, I tried to open another account with my personal email address, only to face further challenges during the verification process. Even after submitting additional documents to comply with their requirements, my account was once again deactivated with funds being held for an extended period. I am frustrated and confused by this situation as I have always operated my business honestly and transparently. I am now left without access to my hard-earned funds and without a clear understanding of what went wrong.

I had a bad experience with a service provider who uses your app. On October 27th, he fixed my refrigerator for $[redacted]. Shortly after, I realized it was still not working properly. Despite reaching out multiple times, he never responded until I left negative feedback on the receipt. I told him that I no longer trusted him and asked for a refund, but he hasn't returned my money. I've filed a dispute with my card company, and they are investigating. I even contacted the Oklahoma State Attorney's Office for assistance. I hope to resolve this matter quickly without involving authorities or the media. My electronic receipt is from Green Country.

I have yet to receive my money as promised. Despite waiting the 90 days, the funds were supposed to be released and deposited into my account on 4/11. I've sent numerous emails without any resolution. The automated system I reach with my customer code simply repeats that my money will be released, but it hasn't been. My bank account is verified, and all requirements have been met. This situation is causing hardship as my family relies on this money. The lack of communication and inability to reach a live person is frustrating. Please address this matter promptly. Contact me at [redacted] or [redacted] My name is Erica Perkins, and the last 4 digits of my SSC are [redacted]. Your assistance is urgently needed as the issue persists despite my efforts to resolve it.

Hello, my name is Shamitria Burns. I bought a purse from Diane Valle for $[redacted].99 on April 20, [redacted]. After the purchase, she promised to deliver it in four days. Today is April 28, and I haven't received anything. Despite her assurances on April 26 via Instagram that she was working on my shipment from home, there have been no updates. I have kept records of all our communication as evidence. It seems she may not be genuine and is possibly scamming customers. I am requesting a refund and ask for action to be taken against her fraudulent activities. Her email is [redacted], and she sends invoices through the Square app affiliated with your company.

I am Joya Hall, the sender. I filed a dispute with my bank as the funds I sent via Cash App to $ssb30327 did not reach them. After some investigation, it was found that the money was in the recipient's Cash App account but not in their bank account. Despite BB&T issuing a dispute letter, the funds were not returned to me. The bank confirmed that the money was sent back to Cash App, but neither the receiver nor I have received the funds. It has been over 30 days, and I am desperate to resolve this issue. Please contact me at $mzjoya84 or [redacted] The transaction ID is #YGQ2GD7. Your prompt help in recovering these funds is greatly appreciated.

I received an email today with the subject "Square via apllkjh," seemingly from [redacted] The email indicates that a customer has requested a $[redacted].00 refund to the card ending in [redacted]. It mentions that refunds typically process within seven business days and will be deducted from my linked bank account in 1 to 2 business days. The email provides a link to view the refund and another link to challenge the refund if it's a mistake. The message is signed by The Square Team with an address in San Francisco.

I installed the Cash App on my phone, [redacted]. I started to receive payments for my business, but later realized that my account needs verification. I followed the necessary steps and was informed that it would take up to five days to complete the verification process. My bank confirmed seeing the penny transaction from Square. Unfortunately, my phone suddenly became inoperable, and I couldn't power it back on. I contacted my bank from a different phone to check on the funds, and they informed me that the funds had not appeared in my bank account yet. Since then, I have been unable to access my funds as my account information is tied to my number ending in [redacted]. I attempted to download the app on another phone to access my account but the verification code keeps being sent to my [redacted] number. I also tried sending it to my Gmail, but the recovery code is going to the Gmail account linked to my [redacted] number, and unfortunately, I don't remember my Gmail password to log in from another device. I urgently need the funds transferred to a prepaid card and sent to me as I have no other means to access them.

Hello, my name is Joe. I have been a longtime Final Fantasy player and fan, but I am somewhat disappointed. I wonder why there haven't been any Final Fantasy games focused on darkness. It would be fascinating to explore a series where the villains aim to conquer the world and have them facing failures instead of success like in typical stories. It would be intriguing to see a plot where the bad guys view themselves as good and vice versa, creating a fresh take on the original series. Instead of having warriors of light, imagining warriors of darkness could provide a unique perspective. I understand this suggestion may not align with the usual content, but I wanted to share my thoughts. While I would appreciate a response via email, I understand if a reply is not feasible. Thank you for considering my input, and I apologize if I have taken up any of your time.

On May 3, I contacted a seller regarding a jean jacket and inquired about the delivery timeframe, to which they responded that I should expect it by May 12. Due to my move after May 15, I confirmed this timeline. However, it is now May 21, and I have not yet received the jacket. Despite attempting to reach out to the seller through email, phone, and Instagram, I have not received any response. I have documented proof of my attempts to contact them. Given that I no longer reside at the delivery address provided at the time of purchase, I am seeking a refund for the item. The transaction was made on May 3 with a Visa card ending in [redacted], and the confirmation number is [redacted], from kustomzbykurr ink.

Hello, I am a representative from National Home Warranty in Las Vegas, Nevada. We have been in business for 35 years, offering HVAC, plumbing, and appliance repairs to over 9,[redacted] customers. Our Square customer number is 2[redacted]-[redacted]. Recently, we started using Square for credit card processing, and it has been working well for us. However, Square unexpectedly terminated our account without us receiving any notification at our email address, [redacted] I have been attempting to contact Square to address this issue, but have been unsuccessful in reaching a representative through the main phone number [redacted] or the customer service web page. Our business is reputable, serving the community in Las Vegas with essential services. We are also owned by one of the Directors of Square, Inc., who would prefer we continue using Square for our credit card transactions. I am seeking assistance on how to reactivate our account and discuss the termination. I would appreciate the opportunity to resolve this matter and continue our relationship with Square. Sincerely, C. Cashner National Home Warranty

I have been experiencing issues with Square holding my deposits for an extended period of time without explanation. Despite being asked to provide irrelevant documents, my funds remain withheld, leading to financial challenges and bank fees. As a single mother with no external financial assistance, the situation is extremely frustrating. Contacting them has been difficult due to the requirement of a customer code that I am unable to obtain. Opting for instant deposit comes with an extra 1% charge, and the process of linking a card and verifying it via email has been a dead end, with the verification email never arriving. Despite sending an email outlining my problems, I have not received a response in three days. The prolonged withholding of funds by Square, coupled with the lack of communication, is unacceptable.

I've encountered a significant issue after a month-long hospital stay. My bank closed the checking account linked to receive deposits, prompting me to update my banking information in your system. Despite my efforts to input my new business account, the system failed to make the necessary changes. Consequently, my money ended up in the wrong account, causing a delay in processing my invoices. I urgently need this fixed this week to access my funds. I kindly request prompt assistance to address this matter without delay. Please contact me at [redacted] to resolve the issue.

I am a customer of Amille's coffee in Houston, TX. The rewards system has incorrectly linked my credit card to another person's rewards account. All of my purchases have been credited to the wrong account, which appears to belong to someone with a different area code. An employee at Amille's suggested I reach out to resolve this issue. I don't have a Square account or customer code but hope there is a way to fix this mix-up. My phone number associated with the account at Amille's is [redacted], and the credit card I use ends in [redacted].

I received a response from someone managing the Gethuman.com website indicating they trust Square Cash to assist with my issue. I have been emailing Square Cash for over 30 days with no response about the $35 I am trying to claim. The code they provided cannot be entered in the Square app. My Visa card seems to be invalid. I need help getting the $35 my relative sent me. It is frustrating that Square has not responded. I hope Square can address this issue promptly.

Today, for the first time ever, I used my credit card to buy a $5 treat at a food truck. Surprisingly, the receipt was sent to my work email, which I find puzzling. I haven't signed up with Square until today, and I've never used this credit card for food purchases, so how did it end up sending the receipt to my corporate email? I tried logging in with my work email, assuming there might be an account created, but that wasn't the case. Even after attempting a password reset, I never received the email from Square at my corporate address. I ended up creating a new Square account, but I can't find any trace of my recent purchase or credit card details. I've been attempting to contact support to address this issue directly, but haven't had any luck reaching a human representative. It seems like I need an account to speak to someone. After following the steps to get in touch with support and receiving a customer code, I'm still at a loss as I haven't received the code. This situation is quite worrying, especially from a privacy standpoint. Thank you, -S.

On April 28, [redacted], I conducted a show in the Bay Area featuring merchandise from my Oregon store, Heart and Hands. During the event, I sold a dress to a customer named Mizgon Darby at [redacted] Morrow Street, Hayward, CA [redacted] (phone: [redacted]). Due to internet connection issues with our Square device, we manually entered her credit card information, resulting in an accidental overcharge of $[redacted].00 instead of the correct price of $[redacted].00. Upon realizing the error the next day, we issued a full refund from our main store in Ashland, Oregon. Despite several attempts to reach Mizgon Darby for reimbursement, we have been unsuccessful. Can Square assist us in retrieving her card information to correct the charge appropriately?