My cash app was use when my car and phone was stolen during an armed robbery I have a p...

GetHuman-ldcurry's customer service issue with Square Cash from October 2018

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The issue in GetHuman-ldcurry's own words
My cash app was use when my car and phone was stolen during an armed robbery I have a police report number, a detective who worked the case and documentation of other fraud these individuals did. I disputed the transactions with my personal bank and they stated your company “denied” my claim because “there was a history of transactions to the unidentifiable people” I have a detective who is behind me, the police and court have a suspect in custody and I am seeking my fund returned as I was a victim on fraud and a violent crime. From my banks investigation it seeks the criminals used my stolen cellular phone which was did not have a passcode because I AM LEGALLY DISABLED and never thought I would be robbed, the only passcodes I used for any apps was my birthdate which they had because my wallet and social security card was in my wallet which was stolen. Now I have FULL DOCUMENTAION OF ALL OF THIS! With this “shady” company not offering telephone support I am seeking help. *My email Is *****@***.com*The phone number attached to the account which I do desire to be PERMINATLY CLOSED is ***-***-*****My name is Le’Donta De’Mar Curry*“This email is being written at the advise of the district manager for my banking institution in hopes of a resolution with your company”*Again, if you would like the police report number and the detective’s information who worked the case and presented all evidence to the court for prosecution of the jailed suspect I can provide that as well as you have the options to do cyber detective work to discover IP addresses for the device which was used for these transaction. Another note, I received emails in regards to possible “fraud” from your company because it seems they tried to do multiple transfers “back-to-back” and I believe (*) of them were reversed. With all of the proof I have including Police documentation I see no reason for my funds to be returned to me as I was a victim of documented fraud.
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Square Cash

Customer service issue
Reported by GetHuman-ldcurry
Oct 12th, 2018 - 4d ago
I have an issue with Square Cash too
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Seen by 1 customer so far
Similar issue to 6594 others
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GetHuman-ldcurry started working on this issue
Oct 12th 11:10pm