Sprint could care less about current loyal customers

GetHuman3710544's customer service issue with Sprint from October 2019

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The issue in GetHuman3710544's own words
Upgrade ... Sprint rep told me what I needed to do in order to receive **.** mo lease for iPhone ** pro max on my upgrade. I paid the buy out on current phone like she said but then was still unable to receive that offer. I have spoke with a multitude of reps over the past several days but each one has given me completely different info and nobody has resolved my problem. BAIT & SWITCH is not acceptable to me.
As a current long time customer of Sprint I have seen their customer service go from valuing our relationship and treating me as such to now being treated in the exact opposite manner. Being told lies, being ignored, not

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Sprint

Iphone ** pro max
Customer service issue
Reported by GetHuman3710544
Oct 5th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 7562 others
0 customers following this

Timeline

GetHuman3710544 started working on this issue
Oct 5th, 2019 7:03pm