Sprint could care less about current loyal customers

GetHuman3710544's customer service issue with Sprint from October 2019

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The issue in GetHuman3710544's own words
Upgrade ... Sprint rep told me what I needed to do in order to receive **.** mo lease for iPhone ** pro max on my upgrade. I paid the buy out on current phone like she said but then was still unable to receive that offer. I have spoke with a multitude of reps over the past several days but each one has given me completely different info and nobody has resolved my problem. BAIT & SWITCH is not acceptable to me.
As a current long time customer of Sprint I have seen their customer service go from valuing our relationship and treating me as such to now being treated in the exact opposite manner. Being told lies, being ignored, not

GetHuman3710544 did not yet indicate what Sprint should do to make this right.

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Sprint

Iphone ** pro max
Customer service issue
Reported by GetHuman3710544
Oct 5th, 2019 - 4 years ago
I have an issue with Sprint too
Not resolved
Seen by 21 customers so far
Similar issue to 7562 others
0 customers following this

Timeline

GetHuman3710544 started working on this issue
Oct 5th, 2019 7:03pm

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