I am in Prague. Sprint advised me that when I turned my phone on after landing here, I...

GetHuman-reenahil's customer service issue with Sprint from October 2019

Help with my Sprint issue
The issue in GetHuman-reenahil's own words
I am in Prague. Sprint advised me that when I turned my phone on after landing here, I would receive a text with a link to connect to their service. It's been over * hours and no link. I get the message "access denied" when I try to connect to sprint.com so I cannot connect to any of the Sprint online sites. I have emailed Customer Care which is my only option at this point.**International roaming with basic text and data is suppose to be free with my plan. I had planned to get the $**day data plan for faster service. I have NO service. My international roaming settings are on.* *At the moment, I have access to my AOL email account. If I have any trouble with that account, they will send me a security code by text. I will not be able to receive a code with no cell service and then get locked out of my email.**I have been a Sprint customer for ** years and if I can't get connected as they promised, I plan to switch carriers as soon as I get home. A T-Mobile customer connected to service the instant she landed. I am with the wrong company. Very frustrating! Any help - as soon as possible - would be appreciated.**I have a Samsung Galaxy S*.

GetHuman-reenahil did not yet indicate what Sprint should do to make this right.

How GetHuman-reenahil fixed the problem
I had my daughter call Sprint from the US. Sprint said to update the profile in settings and restart the phone. This was never mentioned when I called for info before I left and was not in the emails Sprint sent me about international roaming. But it worked. I immediately started receiving texts.
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Sprint

Customer service issue
Reported by GetHuman-reenahil
Oct 1st, 2019 - 3 years ago
Fixed
GetHuman-reenahil shared how to fix
Seen by 6 customers so far
Similar issue to 7530 others
0 customers following this
Items needed
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Timeline

GetHuman-reenahil started working on this issue
Oct 1st, 2019 2:21pm
GetHuman-reenahil indicated the issue is not fixed yet.
Oct 1st, 2019 6:34pm
GetHuman-reenahil confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 7:46am

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