I am in Prague. Sprint advised me that when I turned my phone on after landing here, I...

GetHuman-reenahil's customer service issue with Sprint from October 2019

Help with my Sprint issue
The issue in GetHuman-reenahil's own words
I am in Prague. Sprint advised me that when I turned my phone on after landing here, I would receive a text with a link to connect to their service. It's been over * hours and no link. I get the message "access denied" when I try to connect to sprint.com so I cannot connect to any of the Sprint online sites. I have emailed Customer Care which is my only option at this point.**International roaming with basic text and data is suppose to be free with my plan. I had planned to get the $**day data plan for faster service. I have NO service. My international roaming settings are on.* *At the moment, I have access to my AOL email account. If I have any trouble with that account, they will send me a security code by text. I will not be able to receive a code with no cell service and then get locked out of my email.**I have been a Sprint customer for ** years and if I can't get connected as they promised, I plan to switch carriers as soon as I get home. A T-Mobile customer connected to service the instant she landed. I am with the wrong company. Very frustrating! Any help - as soon as possible - would be appreciated.**I have a Samsung Galaxy S*.

GetHuman-reenahil did not yet indicate what Sprint should do to make this right.

How GetHuman-reenahil fixed the problem
I had my daughter call Sprint from the US. Sprint said to update the profile in settings and restart the phone. This was never mentioned when I called for info before I left and was not in the emails Sprint sent me about international roaming. But it worked. I immediately started receiving texts.
Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-reenahil
Oct 1st, 2019 - 3 years ago
GetHuman-reenahil shared how to fix
Seen by 6 customers so far
Similar issue to 7530 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number


GetHuman-reenahil started working on this issue
Oct 1st, 2019 2:21pm
GetHuman-reenahil indicated the issue is not fixed yet.
Oct 1st, 2019 6:34pm
GetHuman-reenahil confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 7:46am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies