I canceled a payment with Sprint during the the time of my mom’s passing shortly after...

GetHuman3077555's customer service issue with Sprint from June 2019

Help with my Sprint issue
First: share to improve GetHuman3077555's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3077555 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman3077555's own words
I canceled a payment with Sprint during the the time of my mom’s passing shortly after the death of my father. Sprint still processed the payment, which caused the payment I made for my moms services to be returned. They ended up canceling my moms services until I could correct the situation which caused me to have to pay out more money. I then lost my job on May **th due to the excessive amount of time I had to take of following the situation with my moms services. I have been making payments to Sprint, but today when I advised I cannot make the scheduled payment I have for tomorrow they wouldn’t assist me with making any money arrangements. I have been with Sprint since ****, and would like to remain with them. I just need understanding of what has transpired and assistance with arrangements for payment.
GetHuman3077555 did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman3077555 fixed the problem
We are waiting for GetHuman3077555 to fix the problem and share the solution with the rest of us customers.
Please help with my Sprint issue
Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sprint

Customer service issue
Reported by GetHuman3077555
Jun 12th, 2019 - 13d ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 6740 others
0 customers following this
Timeline
GetHuman3077555 started working on this issue
Jun 12th 10:22pm