Old phone useless on my daughters acct. On ********, bought new phone at sprint store...

GetHuman1461920's customer service issue with Sprint from November 2018

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The issue in GetHuman1461920's own words
I cancelled my phone under my daughter's name and got completely new acct under my name. ... Old phone useless on my daughters acct. On ********, bought new phone at sprint store. They ran my credit to see what phone i qualified for under my name. Got new phone n acct in my name and was taken off my daughters acct. I called several people on new phone n told them it was my new number.My daughter called me this evening telling me that my phone was still on her acct??!! No that can't be! I called my old number, and it rang! I want to know why they left old phone active despite them reassuring me, twice, that i was no longer on my daughter's acct b* i left the Sprint store. I do not want the extra ** days to b charged to what was supposedly a disabled phone. I have been using my new phone n am having monthly charges taken out of my checking acct. H E L P
I was not aware they never cancelled old service under my daughter's acct until she told me tonight that my old phone was still active.
Telling the truth in the first place, and ensuring that my phone be disabled under my daughter's acct effective ******** with no resulting charges as of that date.
Me and my daughter have been customers over * years
Just found this out tonight. The Sprint store I bought this at is closed. I don't know if I can get there tomorrow to see Troy.
I have an issue with Sprint too
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Use new service in my name with new phone.
Customer service issue
Reported by GetHuman1461920
Nov 1st, 2018 - a mon ago
I have an issue with Sprint too
Not resolved
Seen by 5 customers so far
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GetHuman1461920 started working on this issue
Nov 1st 3:58am