I have called five times over the past month and have just been lied to each and every...
GetHuman-jbeales's customer service issue with Sprint from October 2018
Help with my Sprint issue
Next: our robot will wait on hold for GetHuman-jbeales to get a Sprint rep on the line!
Always use the GetHuman Phone tocall Sprint. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jbeales may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-jbeales's own words
I have called five times over the past month and have just been lied to each and every time. I have recently moved and have zero service at my new house and wish to cancel service. I have two phones that have been sitting in their boxes, completely useless for a month. Two of your reps have told me that they've opened cases for the issue and I should hear from someone in *-* business days. I have never heard from anyone and the last time I called, I was told by a "supervisor" that the first case was made up and never created. This "supervisor" also claimed to open a case and said he would follow up two days ago to make sure the issue had been resolved. **Sprint's customer service has been a complete disappointment and I will be sure to make my frustrations known in every place I can write a review unless this is resolved promptly by someone with enough integrity to be honest with me.
GetHuman-jbeales did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman-jbeales fixed the problem
We are waiting for GetHuman-jbeales to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.