We had an appointment to see about why our phones(LG Dynasty Tribute) were overheating...

GetHuman-lehuap's customer service issue with Sprint from August 2018

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The issue in GetHuman-lehuap's own words
We had an appointment to see about why our phones(LG Dynasty Tribute) were overheating so often and we had just got service in June ****. We schefule the appointment, take the phones in and are told we have to contact the insurance company, it will be an additional $** per phone plus AND that my particular phone has been exposed to water because there is a red mark on the internal part of my phone that verifies this. So what am I taking out insurance for every month and why is it that all I keep getting offered are things for which I need to keep paying more money? Why even take the insurance if we still have to pay out of pocket everytime something goes wrong with a device that we lease from you, that you sold to us and we keep paying it as agreed?!**I am contacting our local television station, Mike Turko, "Turko Files," because this is not right. We pay $**** and now $**** is due for more problems, headaches and wasting our time.**Thank you for continously wanting my money and not really being able to help me but rather cost me more each month that I stay with your company.**Frustrated. NEW customer
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Sprint

Customer service issue
Reported by GetHuman-lehuap
Aug 10th, 2018 - a yr ago
I have an issue with Sprint too
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GetHuman-lehuap started working on this issue
Aug 10th, 2018 9:42pm