I called sprint customer care to add another line the representative charged my card...

GetHuman2748474's customer service issue with Sprint Corporate Care from April 2019

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The issue in GetHuman2748474's own words
I called sprint customer care to add another line the representative charged my card * times locked up my account than I gave him another card he did the same after I told him don’t run it more than once after saying I have to wait **hrs until my account opened up for something he did . I asked for a manager or supervisor and he told me there were nun put me on hold and came back like he noted in my file that I personally myself tried my card * times which I only did once prior to paying my phone bill and the payment was successful. After many failed attempts I have text alerts to prove the whole time while we were on the phone trying to get service while I’m on hold the representative is trying my card continuously and when I wanted to speak with management he blamed me .

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Sprint Corporate Care

Customer service issue
Reported by GetHuman2748474
Apr 15th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2187 others
0 customers following this

Timeline

GetHuman2748474 started working on this issue
Apr 15th, 2019 4:48pm

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