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The issue in GetHuman-gwhoward's own words
Pick up a online purchase from a Sprint Retail location. ... My name is Gwendolyn Howard and this would be the second time that I have ordered a phone from your company and was dupped. I am very frustrated and upset. On ******* I went online and accessed my account and added an additional line to my service Order *ow-bgso-********* after convincing my mother to allow me to add her to my plan to save her some money. This was a Galaxy-s* same as my other *phns with no monthly rental fee, but upfront cost of about $***.** in which I paid using my Amex. I carefully picked a location for next day, drove there, but went in the mall not realizing there were two locations right across from one another. In any case, my pick up was scheduled for *:** **** and I was about ** mins late. After signing in and waiting to be seen the rep told me that because they called to confirm that I was still coming earlier in the day and didn't get me that they sold my phone which made no sense at all. She then had me to wait another **mins only to come back and say that the only thing they could do was offer me the new Galaxys**. I explained to her that my mom is ** and don't care about all the whistles of a new phone and that the monthly rate of $**.** which included insurance on the initial service plan was what she cared about. Her current service is averaging about *** monthly. The rep said that the only thing that they would waive upfront cost** for the phone. It appears that my mom now will be paying $** monthly rental on the phone. I asked about paperwork in which I did not get a receipt and she replied that she assured me that I would receive a credit for my online purchase. What bothers me the most is that I am a Recruiter and had appointments that I had to cancel after being in a Sprint office for over an hour. Didn't get the phone I ordered and on top of that she did the same thing that the other person did to me when I initially opened an account with you all. She upgraded my service to prem unlimited charging me an additional $**.** which I found out last night. I also received an email stating that Sprint I never showed for my original appointment and could reschedule. If this was the case I feel like they had my phone, but stole an online order just to sell me a service which only inconvenienced me and cost me money from my company. ( I had to cancel my personal appointment) because of this unprofessional situation.
My time is money and I lost a client because of inconsistency with your company and representative.
I want the monthly fee waived. I also want the visa card that was on the initial order and an apology. I want the same plan that I ordered online. That was the purpose for the online order. I am willing to return the phone. But will not pay a restocking fee. Not my fault.
I expected better service. An apology from the manager whom I never saw.
I sent over an hour on chat last night, some issues were resolved.
I have an issue with Sprint Corporate Care too
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